Текст заказа
It's fun to work in a company where people truly BELIEVE in what they're doing!
-----------------------------------------------------------------------------------
_We're committed to bringing passion and customer focus to the business._
-------------------------------------------------------------------------
For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.
THIS IS A MILLE LACS BAND MEMBER DEVELOPMENT ROLE. ONLY MILLE LACS BAND MEMBERS OR DESCENDANTS WILL BE CONSIDERED
DEPARTMENT:
Information Technology
REPORTS TO:
Sr. IT Engineering Manager
SALARY GRADE:
E09
WORK LOCATION:
Mille Lacs / Hinckley
Learn the Systems. Build Your Expertise. Grow Your Future.
As the IT Development Engineer – Band Member, you’ll build hands-on knowledge of the enterprise systems that run Grand Casino. Through structured quarterly rotations across Gaming Systems, Hospitality Systems, and Business Systems Engineering, you’ll work alongside experienced Engineers, assist with day-to-day application support, and learn the systems, business processes, and technical practices behind each area. Systems Engineers retain primary system ownership, technical authority, and accountability for their applications, while you grow your skills within your assigned training, access, and authority.
In this title, “Development Engineer” refers to the development of enterprise systems knowledge, technical capability, and professional experience. It is not a software development or programming position. The role is designed to prepare you to compete for a future IT Systems Engineer opening; advancement is not automatic or guaranteed and remains subject to demonstrated readiness, organizational need, minimum position qualifications, and the applicable hiring process.
What You’ll Do
Rotations & Development
* Participate in structured quarterly rotations across Gaming Systems, Hospitality Systems, and Business Systems Engineering, working under the guidance and technical direction of the Engineers assigned to each area.
* Gaming Systems: Assist with enterprise gaming applications, databases, system interfaces, application hardware, and vendor-supported solutions, and learn the regulatory, security, availability, documentation, and operational requirements of gaming technology. Work involving regulated systems is performed within established access levels and under appropriate technical oversight.
* Hospitality Systems: Assist with applications supporting hotel, restaurant, retail point-of-sale, inventory, and other hospitality operations, and learn how they interact with operational processes, databases, interfaces, peripheral hardware, and third-party services.
* Business Systems: Assist with applications supporting Finance, Human Resources, Payroll, document management, and other corporate business processes, while protecting system availability, data quality, security, confidentiality, and integrity.
* Complete the learning objectives and required system and business-process training for each rotation, and participate in periodic development reviews of completed training, technical growth, and readiness for increased responsibility.
Application Support & Troubleshooting
* Assist with the support and maintenance of enterprise applications used throughout the organization.
* Provide initial troubleshooting and gather relevant information for application, hardware, database, interface, and operational issues; resolve assigned issues within the position’s level of training, access, and authority, and escalate complex, high-risk, security-sensitive, or business-critical issues to the appropriate Engineer.
* Help monitor enterprise applications, identify potential availability, performance, security, or data-integrity concerns, and gather and analyze information related to system performance issues.
* Provide a high level of service and support to users throughout the properties, including after-hours support for critical business systems when assigned and under the direction of an Engineer or IT leader.
Maintenance, Upgrades & Testing
* Assist Engineers with routine application maintenance, system health checks, and operational support activities.
* Support the coordination, installation, testing, and validation of application updates and software upgrades, and participate in improvement projects as assigned.
* Assist with testing in development, test, training, and production environments, and validate data integrity and application functionality during testing, maintenance, upgrades, and recovery activities.
* Follow established change-management, access-control, security, compliance, and documentation requirements, and apply organizational standards for enterprise application operations, security, backup, and recovery. Changes affecting production systems, regulated environments, sensitive data, system availability, or material business operations follow established approval and change-management processes.
Documentation & Collaboration
* Assist with documenting application configurations, system dependencies, troubleshooting steps, support procedures, and business processes, and help maintain accurate technical documentation and knowledge resources for the Information Technology Department.
* Learn how enterprise applications support Gaming, Hospitality, Finance, Human Resources, Payroll, Restaurant, Retail, Hotel, and other business operations, and maintain awareness of changing technologies and their potential use within the organization.
* Develop effective working relationships with Engineers, IT Associates, business departments, process owners, application users, and vendors.
* Communicate progress, findings, risks, and unresolved issues to assigned Engineers and IT leadership, and assist with vendor support cases by gathering information, documenting issues, and participating in troubleshooting.
What You Bring
* Associate degree in Information Technology, Computer Science, Information Systems, or a related field; or an equivalent combination of relevant education, technical training, certifications, and practical experience.
* Previous experience in technical support, application support, service desk operations, systems administration, database support, or a related technology role is preferred. Experience supporting casino, hospitality, financial, human resources, payroll, point-of-sale, or other enterprise applications is helpful but not required.
* Foundational knowledge of computer systems, operating systems, applications, databases, or networking, with a demonstrated interest in enterprise application support and the ability to learn unfamiliar technologies and apply training in a working environment.
* Analytical and problem-solving skills; clear verbal and written communication with technical and nontechnical audiences; attention to detail and accurate documentation; and strong customer-service and relationship-building skills.
* Ability to organize work and adjust to changing priorities, business needs, and deadlines, and to work independently on assigned tasks while staying within established authority and recognizing when an issue must be escalated.
* A positive attitude, curiosity, dependability, and personal accountability, with a willingness to ask questions, receive coaching, and apply feedback.
* Ability to appropriately handle confidential, regulated, and business-sensitive information and to respect system-access requirements and security controls.
* Serves and develops others by building relationships, fosters an inclusive workplace, collaborates across boundaries, and aligns work with Mille Lacs Band traditions and interests.
* Willingness to rotate among Engineering disciplines, adjust schedul