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Customer Experience Coordinator IV
Компания: Brinks
Город: Bogota
**Descripción de puesto:**
**Role Summary** The Customer Experience Analyst I provides foundational professional support for customer journey, service design, and experience improvement through analysis, documentation, and execution of assigned deliverables. Builds subject-matter knowledge while contributing accurate work under guidance from more experienced colleagues. Typical work includes customer journey maps, pain-point analysis, and service improvement priorities, customer feedback, survey results, complaints, and resolution themes, and experience metrics, service KPIs, and governance reviews with stakeholders. **Key Responsibilities** • Support assigned work related to customer journey maps, pain-point analysis, and service improvement priorities using established methods, templates, and guidance. • Develop and maintain cRM data, lifecycle campaigns, contact strategies, and account interaction tracking to support reliable execution, reporting, and decision making. • Partner with stakeholders on customer feedback, survey results, complaints, and resolution themes, clarifying requirements, timelines, and dependencies. • Summarize findings, status, or issues related to cross-functional action plans to improve retention, satisfaction, and ease of doing business for more senior team members. • Improve performance and reduce risk by strengthening experience metrics, service KPIs, and governance reviews with stakeholders and related processes. **Required Experience** • Foundational experience, internship, or academic/project exposure in customer journey, service design, and experience improvement or a closely related field. • Experience managing deliverables, priorities, and stakeholder needs within a structured business environment. • Ability to communicate clearly, learn quickly, and deliver accurate work while balancing multiple priorities. **Education** Bachelor’s degree in Business, Marketing, or related field; advanced degree or relevant certification preferred.