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HR Shared Service Specialist Tier 1
Компания: Omnicom
Город: Mumbai
**POSITION SUMMARY:** Reporting to the HR Shared Services Supervisors and/or Managers, HR Specialist I is responsible for processing routine transactions and responding to standard employee inquiries. The HR Specialist I serves as the first point of contact for employees seeking HR support and plays a crucial role in maintaining the integrity of HR data and processes to address and triage inquiries. **ESSENTIAL FUNCTIONS:** * Respond to employee inquiries promptly and accurately via the Service Now system, providing clear and concise information. * Escalate complex or specialized inquiries to the appropriate centralized specialist team for further resolution. * Process transactions related to employee personal data with a high level of accuracy and attention to detail. * Manage the end-to-end process for contingent worker creation, ensuring compliance with company policies and procedures. * Maintain up-to-date knowledge of HR policies and procedures to provide accurate guidance to employees. * Collaborate with HR team members to continuously improve the service delivery model and enhance the employee experience. * Document all inquiries and transactions accurately in the HR system to ensure reliable data for reporting and analysis. **EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:** Essential: * Up to 2 years of experience using HR systems for administration, HR Operations, case management, or similar responsibilities. * Strong customer service orientation with the ability to handle inquiries in a friendly and professional manner. * Proficiency in using HR Information Systems and case management tools. * Excellent data entry skills with a focus on accuracy and speed. * Ability to multitask and prioritize work in a high-volume, fast-paced environment. * Familiarity with HR processes and best practices, particularly within a shared services context. * Solid verbal and written communication skills, including English language skills. Desirable: * Experience in a shared service center or customer support role, preferably within an HR function. * Effective problem-solving skills with the ability to identify and escalate issues appropriately. * Good communication skills, capable of explaining HR processes and policies clearly to employees. * A team player with a positive attitude and the ability to work collaboratively with colleagues. * Eagerness to learn and adapt to new technologies and processes within the HR field.