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Customer Account Specialist
Компания: Collins McNicholas Recruitment & HR Services Group
Город: Dublin
We are seeking a **Customer Account Specialist** to join a busy customer support team in the Healthcare sector on a **6-month contract.**
This role involves handling customer queries, processing orders, resolving complaints, and working closely with colleagues across operations, logistics, finance, and sales to ensure a smooth customer experience.
Based onsite in Citywest **- hours 8.30 -17.00 Monday to Friday**
**Key Responsibilities Customer Account Specialist :**
* Respond to customer queries via phone, email, and online portals.
* Process orders accurately and on time, ensuring delivery deadlines are met.
* Track orders and follow up on any delays or issues.
* Record, escalate, and resolve complaints efficiently.
* Support internal teams by handling administrative and service tasks.
* Provide customers with product and service information.
* Contribute to process improvement and take on additional specialist tasks as experience grows.
**Qualifications of Customer Account Specialist :**
* Previous experience in customer service, internal sales, or contact centre environments.
* Strong IT skills with experience using ERP or CRM systems (e.g., SAP, Oracle, Salesforce).
* Excellent communication and problem-solving skills.
* Strong customer focus with attention to accuracy and detail.
If you would like a confidential discussion and more information on this **Customer Account Specialist** role, contact Michelle Miley ** **