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Help keep our sales team moving and our customers supported.
Are you an experienced administrator who enjoys bringing people together, keeping orders on track and delivering great customer service? Join Ardent as an International Sales Support Coordinator and play a key part in the smooth running of our sales office.
About Ardent
We advance people and business safety through innovative and trustworthy protection solutions for plant, public transport and specialist vehicles. We work with our customers to keep them at the cutting edge of fire prevention and safety.
About The Role
Based in our Boroughbridge sales office, you will connect our sales team with Technical, Operations and other colleagues to ensure customers receive timely, informed support. From processing orders and preparing quotations to maintaining accurate customer records, your work will help the team respond efficiently and build strong customer relationships.
You will report to the Sales Support Manager. This role has no direct reports. Travel is rarely required, other than occasional training or exhibitions.
What Will a International Sales Support Coordinator Do
* Process sales orders and quotation requests accurately, liaising with Technical and the sales team to ensure customer needs are understood.
* Track order progress, keep customers informed about delivery and raise issues with the responsible account manager.
* Coordinate with Technical, Operations and Stores to secure prompt answers and communicate customer delivery requirements.
* Log and route enquiries, update opportunities and maintain accurate CRM records, account plans, pipeline and forecast information.
* Maintain customer price lists in partnership with account managers and Sales Leaders.
* Support customer account management, identify short- and long-term opportunities and help the sales team explore customers’ wider needs.
* Sell service contracts to customers with Ardent systems installed on their machinery and support the external sales team in developing new customer relationships.
* Assist the sales and business development teams with travel planning and administration, contributing to group revenue and quotation targets.
What You Will Bring
* Three to five years of administrative experience, including administration and sales order processing.
* Proven customer service skills and excellent written and verbal communication.
* The confidence to build effective working relationships across departments and coordinate internal stakeholders.
* An aptitude for, and interest in, technical products. Formal technical training is not essential.
* A willingness to learn and develop.
Desirable Experience And Qualifications
Knowledge of the fire suppression industry and marketing experience would be advantageous. A degree is preferred; customer service and commercial training are also valued.
Our values
Our work is guided by Customer First, More Like Family, Do the Right Thing, Stronger Together and Striving for Better. If you enjoy supporting colleagues, understanding customer needs and finding better ways to work, we would love to hear from you