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Who Jtec Is
Jtec is at the forefront of new technology and growth, creating innovative solutions for an evolving material handling industry. In 2010, Jtec's flagship product was born: the CarryMore Tugger Cart System. This impressive Mother/Daughter cart tandem design would make its own reputation by reducing costs for users and improving delivery times to the lines and safety in the workplace. It continues today, in a continually evolving design, as the company's best-selling design. In 2016, Jtec's newest product line was introduced: CarryMatic Autonomous Materials Movement System, which is an electric powered system that allows for hands-free transport of materials working with AGV's and AMR's. Jtec Industries has a robust product catalog with four lines, and we are known for our expertise in cart solutions. With a commitment to quality and innovation, Jtec Industries is a trusted partner for businesses seeking to optimize their material handling processes.
Summary/Objective
The Account Manager is responsible for sales and customer service of the company's primary mechanical solutions for the assigned territory. The territory for this position will primary support the northeastern United States. Preferred employee state of residence: Ohio, Kentucky, Tennessee.
Salary starting between $70,040 - $87,550 dependent on experience
Duties and responsibilities
* Proactively engage with both existing and potential customers to demonstrate product features, clearly articulate the unique value proposition and solicit orders by tailoring solutions to align with the customers' specific needs and business objective
* Strategically recommend product solutions that address customer pain points, ensuring increased customer satisfaction and long-term client retentio
* Leverage digital sales tools to provide real-time information on product specifications, pricing, availability and lead times, ensuring accurate and timely communication to customers
* Actively seek and analyze customer feedback to continuously improve product offerings and service quality, driving customer loyalty and business growth
* Process customer RFQs, transcript to EDRs and spec sheets, and provide quotes to the customer
* Utilize CRM systems to manage all sales cycle interactions, proactively resolve issues and deliver ongoing support, ensuring a seamless customer experience
* Provide customers with options for trial agreements, and present all marketing materials for each application
* Identify prospective customers by using inbound leads, referrals from existing clients, participating in organizations or clubs and attending trade shows and conferences
* Regularly analyze competitive market trends, including product innovations and pricing strategies, to inform sales tactics and maintain a competitive edge
* Maintain high standards of communication by adhering to company protocols, including rapid response times, escalation procedures and professional email etiquette
* Collaborate cross-functionally to ensure alignment and consistency in customer communication
* Perform administrative duties, such as preparing sales forecasts and reports, keeping sales records, and filing expense account reports
* Reinforces Jtec Core Values within the company.
* Other jobs and/or duties as directed by Director of Sales & Marketing or other Management
Qualifications
Education
* High School Diploma (or GED or High School Equivalence Certificate)
* Bachelor's degree in business, Marketing or related field or equivalent of training and experience
* 1-2 years manufacturing sales experience
* Must have an Acceptable Driving Record and meet Insurance requirements for Driving (Required)
Technology
* Windows PC
* Microsoft Office Suite Proficiency
* CRM/ERP - Epicor
Knowledge
* Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
* Mathematics – Knowledge of arithmetic, basic addition, subtraction, multiplication, division.
* English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
* Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.
* Business Acumen - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods and coordination of people and resources.
Skills
* Reading Comprehension – Understanding written sentences and paragraphs in work related documents
* Speaking - Talking to others to convey information effectively
* Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
* Time Management - Managing one's own time
* Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
* Writing - Communicating effectively in writing as appropriate for the needs of the audience
* Persuasion - Persuading others to change their minds or behavior
* Service Orientation - Actively looking for ways to help people
* Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
Abilities
* Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
* Near Vision – The ability to see details at close range
* Written Comprehension - The ability to read and understand information and ideas presented in writing
* Written Expression - The ability to communicate information and ideas in writing so others will understand
* Oral Expression - The ability to communicate information and ideas orally so others will understand
* Speech Clarity - The ability to speak clearly so others can understand you
* Speech Recognition - The ability to identify and understand the speech of another person
* Number Facility - The ability to add, subtract, multiply or divide quickly and correctly
* Deductive Reasoning - The ability to apply general rules to problems to produce answers
* Selective Attention - The ability to concentrate on a task over a period of time without being distracted
Other Attributes
* Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
* Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
* Integrity - Job requires being honest and ethical.
* Cooperation - Job requires being pleasant with others and a good-natured, cooperative attitude.
Working conditions
* Sounds, Noise – Job requires occasional exposure to noises that may be distracting or uncomfortable.
* Wear Common Protective or Safety Equipment – Job requires occasional use of the required personal protective equipment to engage with production departments or for travel throughout customer facilities.
* Travel – Job requires domestic US travel up to 70% in assigned geographic territory involving regular overnight stays.
* Duration of Typical Work Week – often greater than 40 hours/week.
Physical requirements
* Must be able to move about the assigned area.
* Job involves working from a seated position for long periods, 6-8 hrs daily.
* Must be able to drive frequently to and from customer locations.
* Must be able to work in safety sensitive role, fit for duty and free of any adverse effects of drugs or alcohol, including prescribed or over the counter drugs or other substances which may alter job performance during working times (e.g., drowsiness, impaired reflexes or reaction time, lack