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Company: Cascade Headway
Category: Customer Service
Location:
Job Summary
Cascade Headway Pvt. Ltd. is looking for enthusiastic and customer-focused Telecallers to join our growing Business Process Outsourcing (BPO) team. The selected candidates will be responsible for making and receiving customer calls, managing customer interactions through Zoho CRM and Zoho Voice, maintaining accurate records, and delivering excellent customer service.
We are hiring candidates who are fluent in the local language of their respective state.
Open Positions
Malayalam Telecaller (Kerala)
Tamil Telecaller (Tamil Nadu)
Kannada Telecaller (Karnataka)
Marathi Telecaller (Maharashtra)
Telugu Telecaller (Andhra Pradesh & Telangana)
Key Responsibilities
Make outbound calls to prospective and existing customers.
Handle inbound customer calls professionally (if assigned).
Explain products or services clearly and confidently.
Record customer interactions accurately in Zoho CRM.
Use Zoho Voice for all assigned calling activities.
Schedule follow-up calls and appointments.
Address customer queries and resolve basic concerns.
Escalate complex issues to the Team Leader or Supervisor.
Meet daily call and productivity targets.
Maintain professionalism, confidentiality, and data security at all times.
Participate in training sessions and team meetings.
Requirements
Required Qualifications
Minimum Higher Secondary (Plus Two) or any Graduate.
Freshers and experienced candidates are welcome to apply.
Previous experience in Telecalling, Customer Support, BPO, or Sales is an added advantage.
Required Skills
Fluency in at least one of the following languages:
Malayalam
Tamil
Kannada
Marathi
Telugu
Basic English communication skills.
Good verbal communication and interpersonal skills.
Basic computer knowledge.
Ability to learn CRM software and follow company processes.
Positive attitude and willingness to achieve targets.
Work From Home Requirements
Personal Laptop or Desktop Computer OR Mobile Phone
Stable high-speed Internet connection.
USB headset with microphone. (noice reduction )
Quiet and distraction-free working environment.
Reliable power backup is preferred.
Benefits
Working Hours
8-hour shift (as per client requirements).
Weekly off as per company policy.
Salary
Salary will be based on experience, communication skills, and interview performance.
Benefits
Work From Home opportunity.
Paid training.
Career growth opportunities.
Performance-based incentives.
Professional development and continuous learning.
Opportunity to work with leading national clients.
Selection Process
Resume Screening
HR Interview
Language Assessment
Voice & Communication Test
Process Training
Final Selection
How to Apply
Interested candidates can submit their updated resume along with the following details:
Full Name
Current Location
Languages Known
Educational Qualification
Total Experience (if any)
Contact Number
Email Address
Only shortlisted candidates will be contacted for the interview process.
Details Originally posted on Himalayas