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Company: Planview GmbH, Software & Consulting
Company Overview
Planview has one mission: to close the gap between strategic intent and business outcome, providing the intelligence organizations need to act decisively.
As the global leader in Strategic Portfolio Management, Planview helps organizations of all sizes achieve their business goals, faster and smarter. Our comprehensive platform bring initiatives, investments, and resources into a continuous, connected model of the business: the actionable understanding leaders need to move decisively, keep teams and AI in lockstep, and know how their initiatives are performing.—now powered by Planview Anvi, our next-generation enterprise AI that delivers expert guidance, intelligent recommendations, and actionable insights, turning complex data into decisive action from strategy through execution.
Recognized as a Leader in the 2026 Gartner Magic Quadrant for Strategic Portfolio Management for the fifth consecutive year, we proudly serve more than 3,000customers globally, including 45% of the Fortune 100—and more than 3 million users worldwide.
Why Join Planview?
At Planview, our people’s connections drive our innovation and success. Our global team of 1,500+ employees work remotely and across offices in Austin, Vancouver, Hod HaSharon, Bangalore, Sydney, and Stockholm. We've built a world-class, connected culture rooted in shared values that empowers our teams to thrive and succeed from anywhere. When you join Planview, you're not just joining a company, you're joining a movement to transform how the world works.
Discover more about our portfolio at planview.com, and connect with us on LinkedIn,Instagram, and X.
The Opportunity
The Sr. Director/Director of AI and Subscription Services Delivery is a leadership role within the Professional Services Americas organization, accountable for the end-to-end delivery, quality, and P&L contribution of Planview's portfolio of subscription-based service offerings—including AI-enabled and Planview Anvi services—across the Americas. The Sr. Director will assess, develop, and expand the existing team into a high-performing, scalable delivery organization—one capable of driving consistent, measurable customer outcomes across all subscription service lines, with particular emphasis on practical AI adoption and value realization through Planview Anvi.
Acting as both a strategic business partner and a hands-on operational leader, this individual will connect professional services strategy to real customer results — partnering closely with the CIC delivery leadership, Sales (License & Services), Customer Value, Product, and Finance to protect and grow recurring revenue, deepen customer health, and expand Planview's footprint within the Americas customer base.
What You'll Do
SUBSCRIPTION SERVICES PORTFOLIO
Planview 360
Planview360 enables our customers to continuously realize value through strategic alignment, value realization, administrative assurance, expert partnership and proactive optimization. Planview Adopt
Get the most from your Planview investment by accelerating user adoption and ensuring your teams are using the platform effectively.
Planview Advisor
Provide advanced portfolio analytics, scenario planning, and predictive insights to optimize investments, resources, and business outcomes.
Planview Anvi
Innovate and accelerate decision making through Planview Anvi and its AI-powered capabilities.
Guide customers in identifying high-value use cases, prioritizing agents, and embedding Anvi into their operating model for measurable business outcomes.
Remote Advisory
Access to Planview Subject Matter Experts when you need them, to provide advice and guidance to your teams.
Sharing best practices from across our customers while meeting your unique objectives and use cases.
AI Strategy & Enablement
Help customers define practical AI strategies for portfolio, project, and work management use cases.
Assess readiness, prioritize value opportunities, and establish responsible adoption, governance, and change enablement practices.
AI Services Delivery
Design and deliver AI-related professional services—from use-case discovery and value assessment through Anvi enablement, agent and workflow configuration, and adoption.
Provide ongoing optimization and expert support as customer AI capabilities mature and expand.
STRATEGIC LEADERSHIP & P&L CONTRIBUTION
Define and execute the vision, operating model, and growth strategy for the Subscription Services Delivery practice in alignment with Professional Services and company-wide financial objectives.
Own and actively manage this function's contribution to the Professional Services P&L — driving revenue attainment, margin improvement, and resource utilization across the subscription portfolio.
Partner with CIC Delivery, Sales and Customer Value to develop go-to-market packaging, pricing, and positioning for subscription service offerings that improve attach rates and expand recurring revenue.
Provide regular financial and business performance updates to the VP of Professional Services — Americas, with clear visibility into bookings, revenue recognition, headcount costs, and margin trends.
Influence product roadmap and service innovation by synthesizing delivery insights, customer feedback, and market signals into actionable recommendations for Planview Anvi, AI capabilities, Product, and Center of Excellence leadership.
TEAM LEADERSHIP & ORGANIZATIONAL DEVELOPMENT
Lead and evolve the existing subscription services team—conducting a rapid assessment of team strengths, skill gaps, capacity, and structural alignment, while building capabilities in AI strategy, Planview Anvi enablement, and AI services delivery.
Develop a team-building roadmap that outlines hiring priorities, role definitions, and organizational design needed to scale delivery capacity and AI-services expertise in support of growth targets across the Americas.
Recruit, develop, and retain a high-performing team of delivery managers, consultants, advisors, and technical specialists across the subscription services portfolio.
Build a team culture grounded in accountability, customer obsession, continuous learning, and inclusive collaboration.
Establish career development frameworks, skills matrices, and mentoring programs that support growth, retention, and internal mobility.
DELIVERY EXCELLENCE & OPERATIONS
Oversee delivery quality, capacity planning, resource allocation, and utilization across the full subscription services portfolio in the Americas.
Establish and continuously improve scalable delivery frameworks, playbooks, and methodologies that ensure consistent, repeatable customer outcomes—including repeatable approaches for Planview Anvi adoption and AI-related services delivery.
Define and own KPIs for the practice—including customer health scores, Anvi adoption, AI use-case activation, time-to-value, on-time delivery, CSAT/NPS, margin performance, and renewal/expansion rates—and lead the team to meet or exceed targets.
Drive operational rigor through robust forecasting, pipeline management, and cadenced business reviews with the VP of Professional Services — Americas and cross-functional leadership.
CUSTOMER OUTCOMES & VALUE REALIZATION
Architect and drive customer value realization strategies that ensure subscribers achieve defined business outcomes at each stage of their engagement lifecycle, from AI use-case discovery through Planview Anvi adoption and ongoing optimization.
Collaborate with Customer Value on customer health scoring, risk identification, and proactive intervention strategies that protect and grow the renewal base across the Americas.
Lead the delivery of AI-related professional services with appropriate governance, change management, and adoption practices—translating emerging AI capabilities into practical customer outcomes and measurable value.
Serve as a trusted executive advisor to key strategic accounts — participating in EBRs and QBRs and