Текст заказа
Hilton Sans"; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">Exceptional Hospitality Starts with You
Hilton Sans"; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"> This role is based at one of our corporate offices in McLean, VA; Dallas, TX; Memphis, TN; or Remote
Hilton Sans"; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">This is your chance to be part of an in-house Commercial Services team that propels Hilton 's revenue management, call center, and analytics functions! As a Senior Analyst, Groups, Meetings & Events (GM&E) Solutions, you will support these areas which are at the core of Hilton 's "commercial engine" and are important to Hilton 's ability to achieve profitable growth. On the GM&E Solutions Team, you will report to the Director, GM&E Solutions. You will guide and support governance, auditing, and quality assurance efforts. These efforts will ensure that Hilton standards align systems and business processes and apply them across properties.
What you'll do during a typical day:
Hilton Sans"; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"> Provide email, case, and phone support, handling both standard inquiries and escalated cases with a high level of ownership
Coordinate auditing activities, identify gaps, trends, and risks, drive corrective actions to improve data accuracy and system integrity, and assist with execution
Lead testing efforts, including UAT, regression testing, and validation of system changes
Ensure understanding of requirements of the business and identify potential impacts or risks
Collaborate with hotel and corporate teams to resolve discrepancies, while also driving proactive improvements to prevent recurrence
Perform regular quality assessments of systems, identifying opportunities for improved performance, compliance, and user experience
Lead the development of process documentation, governance frameworks, and best practices
Provide guidance to Analysts, supporting knowledge sharing ways of working across the team
How you'll collaborate with others:
Hilton Sans"; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"> Be the escalation contact for complex system, process, and support-related issues, providing advanced troubleshooting and driving resolution across our teams and partners
Coordinate the creation and maintenance of knowledge articles and resolutions, ensuring detailed, and accessible guidance for hotels and partners
Lead governance plans and support execution, of Hilton standards, policies, and best practices across all sales solutions
Hilton Sans"; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">What It Takes to Make the Stay
You have these minimum qualifications:
Hilton Sans"; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"> Three (3) years of work experience in Hospitality/Travel industry
Two (2) years of Delphi.fdc and MeetingBroker experience
Experience supporting systems, projects, or related business operations
Proficient in the Microsoft applications, including Excel, Word, PowerPoint, and Outlook
Travel up to 20% (if applicable)
It would be useful if you have:
Hilton Sans"; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"> Advanced Excel skills (VLOOKUP, pivot table)
Salesforce Administrator Certification
Hilton Sans"; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">How We'll Help You Thrive
Hilton Sans"; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">At Hilton , the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton , our exceptional care extends to you with unmatched perks and benefits, including*:
Hilton Sans"; font-size: medium; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance P