Application Management - Back Office - Assistant Vice President

Application Management - Back Office - Assistant Vice President
London Application Management - Back Office - Assistant Vice President - LND, EC2M 2AT
Application Management - Back Office - Assistant Vice President Job Details | smbcp
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2 Nov 2026
London, LND, GB, EC2M 2AT
SMBC: A trusted partner for the long term
Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.
Who we are
United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.
Role Summary
The Back Office Application Management Associate Vice President role provides hands-on production support across a broad portfolio of Back Office applications, platforms and business services. The role supports day-to-day operational activities, including incident resolution, service requests, batch oversight, production checks, change delivery and user support.
The role supports business functions including Operations, Middle Office, Reconciliations, Trade & Transaction Reporting, Financial Regulatory Reporting and Compliance. The Associate Vice President helps maintain stable and resilient services by following agreed controls, policies and service-management processes.
Working as part of the Business Application Support function, the role collaborates with Front Office and Middleware support teams, business stakeholders, infrastructure and development teams, vendors, Compliance, Risk and Audit. The successful candidate will take ownership of assigned activities, communicate clearly and escalate risks or issues appropriately.
The nature of the business and the criticality of the supported services require flexibility. The Associate Vice President will participate in the team support rota and, where required, support planned weekend activity, bank holidays, releases, disaster recovery testing and other non-standard-hours activities.
Compensation
The anticipated salary range for this role is £70,000 - £106,000, with the final offer determined based on the candidate’s skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.
Position Description
The primary goal of Business Application Support is to provide efficient application administration, production support and end-user support for the suite of applications and software technologies used by SMBC.
The Back Office Application Management team supports a diverse and business-critical portfolio. Its responsibilities include service monitoring, incident and problem management, batch processing, access and control activities, change and release support, project transition into production, vendor coordination, audit support, operational resilience and continuous service improvement.
The Associate Vice President contributes to reliable service delivery by maintaining clear ownership of assigned work, following standard support practices and keeping accurate documentation. The role also supports cross-training, knowledge sharing, improved monitoring and automation to reduce operational risk and improve service quality.
The team supports multiple Capital Markets Back Office business functions and a broad application estate, including platforms used for settlements and operations, reconciliations, collateral and post-trade processing, Trade & Transaction Reporting, Financial Regulatory Reporting and Compliance activities.
Accountabilities and Responsibilities
Production Support and Service Delivery
Act as the primary Application Management contact for the Gloss platform, taking ownership of user incidents, queries and product engagement, while managing vendor relationships in collaboration with the Product team.
Provide day-to-day application and production support across other Back office platforms, including incident investigation, service requests, production checks, batch monitoring and user queries.
Take ownership of assigned issues through investigation, communication, escalation, resolution and closure.
Support major incidents by completing technical analysis, sharing clear updates and coordinating with relevant support teams and vendors.
Contribute to root-cause analysis and the implementation of sustainable fixes for recurring issues.
Change, Release and Environment Support
Follow incident, problem, change, release and service-management processes and maintain accurate records.
Support changes and releases across production and lower environments, including testing, implementation, validation and post-change checks.
Work with infrastructure, development, product and vendor teams to resolve issues and maintain stable platforms.
Maintain application support procedures, knowledge articles, operational guides and application records.
Projects and Production Readiness
Provide Application Management input to projects, upgrades and technical initiatives as assigned.
Support the controlled transition of new or changed services into production, including documentation, monitoring, training, access, resilience and escalation arrangements.
Highlight operational risks, support gaps, dependencies and capacity concerns to the Team Lead.
Accountabilities and Responsibilities cont.
Governance, Risk and Resilience
Support internal and external audit requests by gathering complete and accurate evidence within agreed timescales.
Complete access reviews, control activities, remediation actions and other technology risk or compliance tasks.
Participate in disaster recovery exercises, resilience testing and service continuity activities.
Identify opportunities to improve monitoring, automate manual activities and standardise support processes.
Stakeholder and Vendor Engagement
Build effective working relationships with Back Office business stakeholders, support teams, project teams and vendors.
Coordinate vendor incidents, service requests and technical queries, tracking actions through to completion.
Provide clear and timely updates on incidents, service risks, changes and ass