Текст заказа
Ideal Candidate Profie: Seeking an IT Support Specialist with hands-on experience providing Level 1/2 technical support, troubleshooting Windows/macOS desktops, laptops, printers, scanners, and other peripherals. The ideal candidate should have experience supporting classroom technology, AV equipment, and collaboration tools such as Zoom, Teams, or WebEx. Must possess a basic understanding of IT security, asset/inventory management, and IT documentation, along with strong communication skills and the ability to train and assist end users.
Job Duties & Responsibilities
Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. We provide training on our proprietary software suite!
Security & Compliance: Maintain the integrity of our tech environment by adhering to VITA IT Security Standards and University policies.
Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized.
Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos.
Strategic Objectives
User Success: Act as a centralized "problem-resolution hub" to minimize downtime for the campus community.
Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication.
Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware/software hiccups.
Requirements & Qualifications
Associate's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops).
Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx).
Basic understanding of IT security principles and data privacy standards.
Preferred Skills
Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate.
A background in Help Desk technical support, ideally in an academic or corporate setting.