Текст заказа
Вакансия компании: Citi Fuel (ООО Staff Atlantic)
Создана: 09.11.2026
Регион: Ташкент
Предполагаемый уровень месячного дохода: не указан
About the Project:
Fuel card sales in the U.S. (all sales are conducted within the United States).
Project launch: March 2024.
Part of a logistics group: The project is a division of a U.S. trucking logistics group, which is the market leader in Uzbekistan.
The company is a registered IT Park resident with offices in Tashkent (two offices), Chicago, and Orlando.
Responsibilities:
Handle customer inquiries through phone, chat, and email channels in a professional and timely manner.
Serve as the main point of contact (POC) for customers and provide accurate information regarding company services.
Resolve customer issues efficiently while maintaining a high level of client satisfaction.
Maintain and update customer information in the CRM system.
Coordinate with internal departments to ensure fast and effective issue resolution.
Monitor ongoing requests and provide regular follow-ups to customers.
Support customers throughout the entire communication process and build long-term relationships.
Ensure compliance with company service standards and communication guidelines.
Prepare reports and document customer interactions when necessary.
Contribute to improving customer experience and internal support processes.
Qualifications:
Proficiency in English (Russian and Uzbek are a plus).
At least 1 year of experience in Customer Support or a related field.
Higher Education degree (not essential).
Strong written and verbal communication skills.
Ability to troubleshoot and resolve issues efficiently.
A customer-centric approach with the ability to handle inquiries professionally and empathetically.
What We Offer:
Competitive Compensation: Receive a competitive salary.
Professional Development: Opportunities to grow and advance within the company, with access to training and resources to improve your skills.
Supportive Team Environment: Join a collaborative and supportive work environment where your contributions make an impact.
Night Shift: 5/2 ( 00:00-09:00)
Stability and Security: Full-time employment with official benefits, including paid time off and vacation.
Convenient Office Location: Work in a centrally located office for ease of commute.