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Engineer
Компания: Tata Consultancy Services
Город: Cleveland
Job Description
Skill: QA Engineer – ServiceNow Certificate Lifecycle Management
ServiceNow Testing
Must Have Technical/Functional Skills:
* Hands-on experience testing ServiceNow applications/modules.
* Strong understanding of ServiceNow workflows, forms, catalog items, notifications, and integrations.
* Experience validating ServiceNow-based Certificate Lifecycle Management (CLM) processes.
Functional & Integration Testing
* Expertise in end-to-end functional testing and system integration testing.
* Ability to validate workflows across ServiceNow, certificate authorities, and third-party tools.
* Experience creating test scenarios, test cases, and traceability matrices.
API Testing
* Strong experience with REST/SOAP API testing using Postman or similar tools.
* Validation of request/response payloads, authentication mechanisms, and error handling.
* Experience testing ServiceNow integrations with certificate management platforms.
Certificate Lifecycle Management (CLM)
* Understanding of certificate issuance, renewal, revocation, replacement, and expiration processes.
* Ability to validate automated certificate management workflows within ServiceNow.
PKI & SSL Certificate Knowledge
* Knowledge of Public Key Infrastructure (PKI), SSL/TLS certificates, Certificate Authorities (CA), and certificate chains.
* Understanding of security controls related to digital certificates and encryption.
Defect Management & Test Management
* Hands-on experience with JIRA and/or Azure DevOps.
* Experience in defect lifecycle management, root cause analysis, and test reporting.
Security & Compliance Testing
* Ability to validate security controls, access permissions, audit trails, and compliance requirements.
* Experience supporting testing in regulated or security-focused environments.
Roles & Responsibilities
* Analyze business and functional requirements for ServiceNow Certificate Lifecycle Management implementations.
* Design, develop, and execute functional, integration, system, regression, and UAT test cases.
* Validate certificate lifecycle processes including issuance, renewal, revocation, replacement, and expiration monitoring.
* Perform API testing using Postman to verify integrations between ServiceNow, PKI solutions, and external certificate authorities.
* Validate security controls, role -based access, audit logging, and compliance requirements.
* Create and maintain ServiceNow ATF scripts and support test automation initiatives.
* Collaborate with ServiceNow developers, infrastructure teams, cybersecurity teams, and business stakeholders to ensure quality delivery.
* Execute end-to-end testing of ServiceNow workflows, notifications, integrations, and reporting capabilities.
* Identify, document, and track defects through JIRA/Azure DevOps and support defect resolution efforts.
* Participate in test planning, test estimation, test execution, and status reporting activities.
* Support release validation, production deployments, and post-implementation testing.
* Contribute to continuous improvement of QA processes, automation frameworks, and testing standards.
Salary Range - $90,000-$110,000 a year
TCS Employee Benefits Summary
* Discretionary Annual Incentive.
* Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
* Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
* Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
* Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Qualifications: BACHELOR OF COMPUTER SCIENCE