C005419 Senior Project Transition Manager (NS) - FRI 13 Nov RELAUNCH

C005419 Senior Project Transition Manager (NS) - FRI 13 Nov RELAUNCH
Компания: EMW
Город: Wiesbaden
**Deadline Date:** Friday 13 November 2026
**Requirement:** Senior Project Transition Manager
**Location:** Wiesbaden, DE
**Full Time On-Site:** Yes
**Time On-Site:** 100%
**Total Scope of the request (hours):** 350
**Required Start Date:** 7 December 2026
**End Contract Date:** 31 December 2026
**Required Security Clearance:** NATO SECRET
**Duties & Role:**
Project Transition to Operations
* Leads the transition of projects and capabilities into operational service, from early engagement in project planning through to formal handover and early life support
* Defines and agrees transition plans, entry and exit criteria, service acceptance criteria and handover deliverables with Project Managers, Service Owners and customers
* Ensures operational readiness prior to go-live: support model, staffing, training, documentation, spares, underpinning contracts, monitoring and configuration data are in place
* Evaluates project outputs against agreed service acceptance criteria and formally recommends acceptance, conditional acceptance or rejection
* Identifies, manages and escalates transition risks, issues and dependencies, and ensures residual risks are understood and owned by operations
* Manages early life support and closes transition only when agreed service performance has been demonstrated
* Captures and applies lessons identified to improve future transitions
Local Operations Management (Wiesbaden)
* Takes accountability for the day-to-day delivery of NCIA services at the location, including service performance, customer satisfaction and compliance with security and safety requirements
* Leads and coordinates local technical, support and contractor personnel, setting clear priorities, standards and direction
* Oversees the local infrastructure (facilities, networks, data centre / server rooms, end-user and deployable CIS assets) and ensures it is maintained, secured and fit for purpose
* Ensures asset and configuration management records for the location are accurate and complete
* Coordinates local business continuity and service recovery arrangements
Incident and Problem Management
* Ensures incidents are logged, prioritised, diagnosed and resolved according to agreed procedures and service levels
* Leads the resolution of major incidents, coordinating technical teams, vendors and customers, and provides timely, accurate communication to senior stakeholders
* Escalates unresolved incidents and facilitates recovery following resolution
* Initiates and monitors problem investigations, drives root cause analysis and ensures preventive measures are implemented
* Analyses incident and problem trends to reduce recurrence and improve service stability
Change Management
* Manages the change control process for services and assets at the location and for services in transition
* Assesses changes for risk, impact, cost and resource requirements, and represents the location in Change Advisory Boards
* Ensures changes are planned, communicated, tested, implemented and reviewed in a controlled manner, minimizing disruption to operations
Service Level Management
* Negotiates service level requirements and agreed service levels with customers, and contributes to Service Level Agreements, Operational Level Agreements and underpinning contracts
* Monitors service performance and key performance indicators, diagnoses service delivery problems and initiates improvement actions
* Provides accurate and regular performance reporting to NCIA management and customers
* Drives continual service improvement across processes, tools and third-party delivery
Cost, Resource and Vendor Management
* Manages the operational and transition budget for the location, including cost planning, forecasting, tracking and variance reporting
* Provides inputs to customer budget processes, cost models and service rates, ensuring the full cost of operating transitioned services is identified and funded
* Identifies cost optimisation opportunities without compromising service levels or security
* Manages vendor and contractor performance against contractual obligations, statements of work and service levels, and supports procurement activities as required
**Specific Working Conditions:** Occasional travel within NATO nations, including to operational sites, may be required.
**Requirements**
**Skills, Knowledge & Experience:**
* The candidate must have a currently active NATO SECRET security clearance
* A minimum requirement of a Bachelor's degree at a nationally recognised/certified university in Information Technology, Engineering, Business Administration or a related discipline, and 8 years' post-related experience
* Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to the NCI Agency, that is, at least 12 years' extensive and progressive expertise in duties related to the function of the post
* Minimum 8 years of combined experience in IT service management and project management, of which at least 3 years in a senior role
* Proven experience (minimum 5 years) in IT service management in a Service Delivery Manager, IT Operations Manager or similar role, including incident, problem, change and service level management
* Proven experience (minimum 5 years) in project management, delivering complex IT/CIS projects to time, cost and quality
* Demonstrable track record of transitioning projects or new capabilities into live operational service
* Proven experience engaging, influencing and briefing senior stakeholders at executive (C-level) or General/Flag Officer level
* Experience managing IT infrastructure (networks, data centres, servers, end-user and communications systems) in an operational environment
* Experience in budget and cost management, including forecasting, cost control and financial reporting
* Proven experience managing vendors and contractors against contractual and service level obligations
* Experience leading multidisciplinary teams in an international environment
* Excellent communication, negotiation and stakeholder management skills
* Strong analytical and problem-solving skills, with the ability to make data-driven decisions under pressure
* ITIL 4 Foundation (or ITIL v3 Foundation)
* Project management certification: PMP (PMI / PMBOK) or PRINCE2 Practitioner
**Desirable Qualifications**
* Experience in NATO, military, defence or other international organisations
* Experience with deployable CIS or mission-critical communications services
* ITIL 4 Managing Professional or Strategic Leader; MSP or PgMP; SIAM certification
* Experience with ITSM tools (e.g. ServiceNow, BMC Remedy, Jira Service Management)
* Knowledge of NATO procurement and financial processes
* Working knowledge of German