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eBilling Assistant Manager
Компания: Plona Partners
Город: Chicago
**eBilling Associate Manager – Legal Finance & Operations**
**Location:** Chicago, IL
**Work Arrangement:** Hybrid – 3 Days Onsite Initially
**Remote Flexibility:** Potential remote eligibility after initial 90-day onboarding
**Base Salary:** $98,300–$120,000
What Makes This Opportunity Different?
**Implementation-Focused Leadership:** Approximately 70% of the role centers on electronic billing implementations, process management, and operational improvement, with 30% involving ongoing eBilling activities.
**Career Advancement:** An excellent opportunity for a Senior Analyst or Team Lead ready to step into a formal management position.
**Direct Team Leadership:** Oversee and develop two electronic billing professionals while collaborating with senior finance leadership.
**Meaningful Operational Impact:** Identify inefficiencies, standardize workflows, and help build scalable client onboarding and billing processes.
**Collaborative Culture:** Join an established finance organization that emphasizes professional development, teamwork, and sustainable workloads.
**Key Responsibilities**
Electronic Billing Implementations & Client Onboarding
* Oversee electronic billing implementations, including new client onboarding, client migrations, and ongoing account maintenance.
* Ensure accurate setup of electronic billing requirements, client guidelines, timekeeper rates, and matter information.
* Manage electronic invoice submissions and troubleshoot rejected, reduced, or outstanding invoices.
* Maintain compliance with client-specific LEDES billing requirements and electronic billing platform specifications.
* Partner with internal technology and finance teams to resolve system-related issues.
Process Improvement & Operational Excellence
* Evaluate existing electronic billing workflows and identify opportunities for greater efficiency, accuracy, and consistency.
* Conduct root cause analysis to address recurring billing issues.
* Develop and maintain standardized procedures, implementation documentation, and internal training resources.
* Improve processes involving eBillingHub, client vendor portals, rate submissions, and billing data management.
* Support automation and continuous improvement initiatives across legal finance operations.
Team Leadership & Cross-Functional Collaboration
* Supervise, coach, and develop electronic billing team members.
* Review work quality, monitor performance, and provide guidance on complex billing issues.
* Collaborate with Billing, Accounts Receivable, Pricing, Client Accounting, and Revenue Management teams.
* Communicate effectively with attorneys, clients, finance leadership, and administrative professionals.
* Prepare reporting on billing performance, implementation progress, invoice exceptions, and operational improvements.
Required Qualifications
* **Minimum of 5 years of relevant professional experience**, preferably within a law firm or sophisticated professional services environment.
* Strong hands-on experience with electronic billing systems, particularly **eBillingHub**.
* Demonstrated ability to manage electronic billing implementations, troubleshoot issues, and improve workflows.
* Experience with process documentation, root cause analysis, and operational improvement.
* Advanced proficiency in Microsoft Excel.
* Strong analytical, organizational, communication, and problem-solving skills.
* Ability to manage multiple competing priorities while maintaining accuracy and attention to detail.
Preferred Qualifications
* Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
* Experience with Elite 3E or Aderant.
* One to two years of supervisory or team leadership experience.
* Prior responsibility for onboarding electronic billing clients or implementing new billing workflows.
* Experience mentoring junior analysts or coordinating cross-functional projects.