Technical Account Manager (all genders)

• Own and manage 5-10 enterprise customer relationships from a technical perspective • Act as trusted advisor for platform usage, integration best practices, and architecture decisions • Translate complex customer requirements into actionable feature requests and influence the product roadmap • Map business needs to product features and drive proactive adoption • Coordinate technical escalations with solution engineering, support, and product teams • Lead technical QBRs, integration reviews, and roadmap alignment workshops • Monitor platform health, usage, and KPIs, recommending improvements • Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience • 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting • Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant • Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations • Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native) • Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks Nice To Have• Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus Your perks at a glance: Visit our benefits page.