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Company: First Citizens
Overview
We are seeking a Dynatrace Subject Matter Expert (SME) and Team Lead to oversee enterprise observability and application performance monitoring within a large financial services environment. This role is responsible for leading a team of six engineers while serving as the primary expert for the Dynatrace platform, including architecture, deployment, optimization, and governance. The individual will drive monitoring strategy, establish standards for alerting and instrumentation, and ensure full-stack visibility across complex hybrid environments (cloud and on-prem). They will also partner with development, DevOps, SRE, and infrastructure teams to proactively identify performance issues, support incident response, and deliver actionable insights that improve reliability and user experience.
The ideal candidate brings at least 6 years of hands-on Dynatrace experience in large enterprise environment s , along with a strong background in observability, APM, or site reliability engineering. Proven leadership experience is required, including mentoring teams, managing priorities, and aligning technical initiatives with business outcomes. Deep knowledge of distributed tracing, real user monitoring, infrastructure monitoring, and AIOps capabilities is expected, along with familiarity with cloud platforms, containerized environments, and CI/CD pipelines. Experience in regulated industries such as financial services is highly preferred, along with strong communication, problem-solving, and stakeholder engagement skills.
Responsibilities & Qualifications
Key Responsibilities
Leadership & Team Management:
Lead, mentor, and develop a team of 6 Dynatrace engineers/analysts
Set team priorities, manage workload distribution, and ensure delivery against SLAs and KPIs
Foster a culture of continuous improvement, accountability, and technical excellence
Partner with senior leadership and cross-functional stakeholders to align observability initiatives with business goals
Dynatrace Expertise & Platform Ownership:
Serve as the primary Dynatrace SME, owning the platform architecture, deployment, and optimization
Design, implement, and maintain enterprise-scale Dynatrace environments (SaaS or Managed)
Define and enforce monitoring standards, naming conventions, alerting strategies, and governance
Implement advanced Dynatrace capabilities including:
◦ Distributed tracing
◦ Real User Monitoring (RUM)
◦ Synthetic monitoring
◦ Infrastructure monitoring
◦ AIOps and anomaly detection
Optimize instrumentation for cloud (AWS/Azure/GCP), on-prem, and hybrid environments
Observability Strategy & Execution:
Develop and execute enterprise observability roadmap aligned to digital transformation initiatives
Drive adoption of full-stack monitoring across application, infrastructure, and user experience layers
Identify and eliminate observability gaps across critical systems
Lead performance analysis, root cause investigations, and continuous improvement initiatives
Collaboration & Stakeholder Engagement:
Work closely with application development, DevOps, SRE, infrastructure, and cybersecurity teams
Act as a trusted advisor to engineering teams on performance engineering best practices
Support incident management and post-incident reviews with actionable insights
Provide executive-level reporting and dashboards on system health and performance trends
Governance & Compliance:
Ensure monitoring solutions meet financial industry security, audit, and compliance requirements
Maintain documentation, operational procedures, and platform standards
Support audit and regulatory activities related to monitoring and observability
Required Qualifications:
6+ years of hands-on experience with Dynatrace in large enterprise environments (required)
8+ years of overall experience in Application Performance Monitoring (APM), Observability, or SRE
Proven experience leading or supervising technical teams
• Strong expertise in:
◦ Dynatrace OneAgent deployment and configuration
◦ Smartscape topology and service flow mapping
◦ Alerting, dashboards, and custom metrics/events
Experience in financial services or other highly regulated industries preferred
• Solid understanding of:
◦ Cloud platforms (AWS, Azure, or GCP)
◦ Microservices and containerized environments (Kubernetes, OpenShift)
◦ CI/CD pipelines and DevOps practices
Strong analytical and problem-solving skills with a proactive mindset
Preferred Qualifications:
Dynatrace certifications (e.g., Dynatrace Professional or Associate Certification)
Experience with Infrastructure as Code (Terraform, Ansible, etc.)
Knowledge of complementary tools (e.g., Splunk, AppDynamics, New Relic, Prometheus)
Familiarity with scripting languages (Python, PowerShell, or Bash)
Experience implementing AIOps or automation-driven monitoring strategies
Key Competencies:
• Leadership and team development
• Strategic thinking and execution
Technical depth in observability platforms
Communication and stakeholder management
Problem-solving and decision-making under pressure
Additional Information
Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer
License or Certification Type: null nullSkill(s): Working knowledge of programming languages such as PowerShell, Python, JavaScript, Rexx, ksh, or Perl, Understanding of data flow, network interfaces, and protocols such as systems network architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and NetBIOS Extended User Interface (NetBEUI), Understanding of Directory and Authentication services , Understanding of client server architecture, Understanding of three (3) tier network architecture, Working knowledge or desktop and server virtualization, Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multiplatform programs such as DB2, SQL Server, and Oracle, Ability to be on call 24 hours a day, 7 days a week, Windows (Server/Desktop), Linux, AIX, Mainframe OS and Software Support knowledge and experience
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
Originally posted on Himalayas