Senior Principal, Program Management (IT Planning & Governance)

Senior Principal, Program Management (IT Planning & Governance)
Company: Coupang
Location: Seoul, South Korea
Department: zz-Evergreen Requisition
Korean text will follow English .
Company Introduction
We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did I ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At Our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Role Overview
The Principal, IT Governance & PMO is responsible for driving IT governance, portfolio management, and Rhythm of Business (RoB) mechanisms across the technology organization. This role ensures technology initiatives align with business objectives, enterprise standards, and transformation priorities while providing governance, operational oversight, and executive visibility across strategic programs and services.
The role partners closely with business leaders, technology teams, and stakeholders to establish governance frameworks, manage strategic planning cycles, oversee portfolio performance, drive risk and compliance activities, and enable successful execution of enterprise technology initiatives.
What You Will Do
IT Governance & Strategic Alignment
• Develop, implement, and maintain IT governance frameworks, policies, standards, and operating mechanisms
• Ensure alignment of technology initiatives with enterprise objectives, transformation priorities, and organizational standards
• Monitor governance, security, risk, and compliance metrics, highlighting areas requiring leadership attention
• Drive continuous improvement of governance processes and operational effectiveness
Rhythm of Business (RoB) Management
• Own and coordinate planning and review cadences including Annual Operating Planning (AOP), Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and executive operating reviews
• Facilitate leadership forums, decision tracking, action management, and follow-up governance activities
• Establish reporting mechanisms, scorecards, and KPIs that drive accountability and transparency
PMO & Portfolio Management
• Develop and govern program management processes, tools, templates, policies, and performance metrics
• Provide oversight across strategic programs and initiatives, tracking milestones, risks, issues, dependencies, and delivery performance
• Drive cross-functional alignment and support resolution of delivery challenges and escalations
• Develop executive-ready dashboards, reports, and presentations for leadership review
Risk, Compliance & Operational Excellence
• Manage risk, issue, change, and compliance governance processes
• Ensure adherence to IT policies, regulatory requirements, and enterprise standards
• Identify opportunities for process simplification, automation, and operational efficiency
• Govern IT knowledge management practices and promote continuous improvement across the organization
Basic Qualifications
• Bachelor's degree in Business Administration, or related field
• 7+ years of experience in Program Management, Portfolio Management, or Operations
• Experience establishing and operating governance frameworks, executive reporting, and operational review mechanisms
• Strong understanding of risk management, compliance, process improvement, and organizational governance
• Experience with performance metrics, KPI development, data analysis, benchmarking, and business process optimization
• Excellent presentation, written, and verbal communication skills
• Strong planning, organizational, and stakeholder management capabilities
• Proven ability to manage multiple priorities in a fast-paced, matrixed environment
Preferred Qualifications
• 5+ years of experience leading IT Governance, PMO, Portfolio Management, or Technology Operations functions
• Experience managing enterprise Rhythm of Business (RoB) processes, including AOP, MBRs, QBRs, and executive reviews
• Knowledge across multiple technology domains, including infrastructure, cloud, cybersecurity, enterprise applications, and IT operations
• Experience working within ITIL-based service management environments
• Experience supporting business transformation, change management, and operational excellence initiatives
• Experience working within global, matrixed organizations and influencing senior stakeholders
• PMP, PRINCE2, ITIL, Agile, Lean, or equivalent professional certifications preferred
Recruitment Process and Others
Recruitment Process
• Application Review - Job Fit Interview - Focus Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate's overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.
Privacy Notice
• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
https://www.coupang.jobs/en/privacy-policy
Document Return Policy
1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the "Company"), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a "Request for Return of Hiring Documents" [Annex Form No. 3 in the Enforcement Rule of th