Текст заказа
Phone Customer Service Representative
We are looking for a reliable and customer-focused Phone Customer Service Representative to assist parents with transportation inquiries regarding their children's school bus schedules.
Key Responsibilities
Answer incoming calls from parents regarding bus tracking, pickup/drop-off times, and estimated arrival times (ETA) .
Use the company's tracking system to provide accurate and timely transportation updates.
Communicate clearly and professionally with parents.
Assist with customer concerns and escalate issues when necessary.
Maintain accuracy and professionalism while handling multiple calls.
Requirements
Strong communication and customer service skills.
Comfortable handling phone calls and assisting parents.
Willing to learn and be trained on the company's tracking system.
Reliable, attentive, and detail-oriented.
Previous customer service or phone support experience is an advantage.
Open to both male and female applicants — Quality Over Price.
Work Schedule
Monday–Thursday: 7:00 AM–10:00 AM & 3:00 PM–5:00 PM EST
Friday: 11:00 AM–1:00 PM EST
Sunday: 1:00 PM–4:00 PM EST
Originally posted on Himalayas