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Manager - IT Solutions Quality Control (UAE National)
Компания: Roads and Transport Authority
Город: Dubai
**Job Purpose:**
Lead, manage, and maintain the quality controls, assessments, and testing frameworks for ITD’s projects and systems, ensuring successful implementation, compliance, and continuous improvement in line with RTA technology governance, quality standards, and sector guidelines. Drive crossdepartmental coordination and strategic risk mitigation to uphold the efficiency, usability, and reliability of ITD systems and projects.
**Roles and Responsibilities**
**Strategy**
* Oversee the development, implementation, and periodic review oftechnology quality assurance frameworks and standards across ITD.
* Contribute to strategic performance initiatives by leading internal quality assessments and advising on improvements for projects and systems.
* Develop and monitor the annual quality control budget, forecasting and adjusting financial requirements to align with RTA priorities.
* Support the transition of projects from solutions development to operational support, ensuring consistent adherence to RTA frameworks including AGF, TQA, and IT governance guidelines.
* Promote internal awareness and knowledge of quality standards, frameworks, and testing requirements across agencies and sectors.
**Operations**
* Plan, direct, and coordinate all quality assurance and testing activitiesfortechnology programs and projects, defining acceptance criteria for transitions and handovers.
* Manage coordination with internalstakeholdersto verify that quality controls are applied effectively throughout project and system lifecycles.
* MonitorIT systems and project handover processes, ensuring compliance with defined SLAs and documentation requirements.
* Carry out internal quality assessments for usability, language testing, multi- browser/multidevice compatibility, and deferred items from UATs or previous ITQC testing.
* Evaluate incident management reports, coordinate corrective/preventive actions, and oversee risk assessments to mitigate potential quality or operational failures.
* Review, monitor, and advise on technology testing resources, ensuring optimal allocation and adherence to agreed project timelines and quality benchmarks.
**Product / Process Improvement**
* Prepare and submit periodic reports on the quality performance of ITD projects and systems, highlighting trends, risks, and recommendations for improvement.
* Support continuousimprovement efforts by analyzing lessonslearned, nonconformance controls, and corrective action data.
* Collaborate with stakeholdersto identify service improvement opportunities emerging from user feedback, audit findings, and internal quality reviews.
* Recommend and oversee enhancementsto quality assessment methodologies and tools in line with best practices and RTA strategic goals.
* Amend QA criteria and assessments periodically to ensure they remain comprehensive, effective, and aligned with evolving operational and organizational needs.
**Job Qualifications & Requirements**
**Education**
* Bachelor's degree/master’s degree in engineering or information system
**Experience**
* 9+ years in case of master’s degree (11+ years in case of bachelor’s degree)