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This is a remote position.
NOW HIRING | NIGHT RESPONDER
Bushwise | Remote Role
Ideally based in Hoedspruit Are you an excellent communicator who loves wildlife, works well independently, and thrives on responding quickly to enquiries?
Bushwise is looking for a female Night Responder to ensure no new wildlife course lead waits for a response simply because they enquired outside normal business hours.
This is a First Responder Night role, supporting the lead queue when the daytime First Responder is off shift, on leave or unavailable.
YOUR ROLE
You’ll be the first point of contact for prospective Bushwise students, providing warm, accurate and personalised responses while moving each lead towards the next step — whether that’s a call, booking or application.
Key responsibilities include: Monitor and claim new leads throughout your shift Respond promptly via WhatsApp, voice notes, email and phone Personalise responses and ask the right qualifying questions Accurately update Salesforce/lead records and log every interaction Schedule calls and create clear follow-up tasks Manage the required follow-up cadence across different channels Hand qualified leads over to the Admissions Lead Stay involved until the Admissions Lead has made contact Keep lead statuses and reasons for uncontactable/nurtured leads up to date
Advantageous:
Passion for wildlife and the African bush
Understanding of field guide training/courses
Experience with Calendly or similar scheduling platforms
Experience dealing with international students or gap-year enquiries
We’re looking for someone who is: Warm, professional and enthusiastic Friendly without being pushy A clear, plain-language communicator Honest and detail-oriented Comfortable working independently during evening/night hours
Requirements
WHAT WE’RE LOOKING FOR
Essential:
Fluent, warm spoken and written English
Excellent phone and voice-note communication skills
Comfortable working with Salesforce, WhatsApp, shared inboxes and lead queues
Exceptional attention to detail
Able to work independently and prioritise effectively
Strong understanding of international time zones and cultural differences
Reliable, organised and able to follow processes accurately
Willing to escalate when unsure rather than guess
Benefits
Start date: ASAP
Salary: up to R10,000 per month, depending on experience
Working Hours: Saturday – Wednesday, 4:00pm – 1:00am
(Includes a 1-hour dinner break)
Originally posted on Himalayas