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* Location: Oldham, OL8
* Salary: £17,500
* Job Type: Full-time Apprenticeship, Permanent
We're looking for a motivated and enthusiastic IT Support Technician to join our growing team.
In this varied, hands-on role you will be supporting the business strategically and operationally through effective forward planning and reactive troubleshooting. As a key member of the team, you will be dedicated to ensuring the long-term success of the business in collaboration with the management.
Key Responsibilities
* Providing first line IT Support
* Providing monitoring for Network & Servers
* Taking phone calls on the Service Desk, handling Service portal tickets and emails
* Providing remote and on-site IT Support where required
* Monitoring the Service Desk for new issues
* Responding to system failures in a timely manner
* Creating and maintaining procedures for new and existing processes (SOPs)
* Troubleshooting customer technical faults and driving fault resolution
* Providing Project Support
* Performing miscellaneous job-related duties as assigned by the IT Manager and the Senior Management Team
Why choose us?
* Supportive & collaborative team culture: Our team is more than just colleagues - we are a tight-knit group that champions each other's successes. We believe in fostering an environment where every voice is heard, mutual support is the norm, and hard work is recognised.
* Competitive benefits: We value our employees' well-being, offering an attractive benefits package including a generous holiday allowance. We understand the importance of work-life balance and time for personal rejuvenation.
* Financial security: Our contributory pension scheme is designed to provide a secure future for our employees. Additionally, we offer a private health scheme to ensure our team members' health and wellness needs are covered.
* Professional development opportunities: We believe in continuous learning and offer numerous opportunities for professional growth and advancement. From in-house mentoring and coaching to professional and industry-based training, we invest in our team's development.
* Work on diverse projects: Our broad clientele offers the chance to work on a variety of projects across different industries. This diversity keeps work exciting and allows for a rich cross-industry learning experience.
* Influence and impact: your work directly contributes to our clients' success and the growth of our agency. We value initiative and encourage our team members to bring innovative ideas to the table.
* Recognition and reward: We celebrate our team's achievements and make it a point to recognise and reward outstanding performance. We appreciate hard work, creative problem-solving, and dedication to our clients' success.
Desirable
* Full UK Driving Licence.
* Previous customer service or IT support experience.
What You'll Receive
* Full training and ongoing mentoring from experienced IT professionals.
* A structured career path with progression opportunities into 2nd Line Support and specialist technical roles.
* Support towards industry-recognised certifications such as Microsoft and CompTIA.
* A friendly and supportive working environment.
Apply today and take the first step towards a rewarding career in IT.
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