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Senior Lean Process Analyst – Banking
Компания: ITDS
Город: Warszawa
Drive measurable operational excellence — transform banking processes through Lean expertise, smart automation, and AI-enabled insight. Warsaw, Wroclaw, or Poznan-based opportunity with a hybrid work model, including at least 40% of work from the office. As a Senior Lean Process Analyst, you will be working for our client in the banking sector, supporting initiatives focused on continuous process optimization and organizational efficiency. You will help design customer-centric processes, lead cross-functional transformation projects, and apply automation and AI pragmatically to improve service quality and operational performance. Your main responsibilities: Deliver continuous improvement initiatives that optimize business processes and organizational structures. Design efficient processes that enhance external and internal customer experience. Lead cross-functional transformation projects from planning through implementation, ensuring measurable outcomes. Improve operational efficiency through structured process management and continuous improvement practices. Apply automation and AI tools to accelerate optimization and reduce manual effort. Analyze processes and workflows to identify operational pain points and recommend targeted improvements. Strengthen service quality and operational effectiveness by implementing process governance and standards. Explore and introduce new methodologies, techniques, and tools to expand optimization capabilities. You're ideal for this role if you have: At least 5 years of experience in process analysis, process optimization, or operational excellence. A Lean Six Sigma Black Belt, Lean Expert certification, or equivalent confirmation of advanced process optimization expertise. Hands-on experience using AI-based tools in analytical and continuous improvement activities. Very good knowledge of MS Excel. Knowledge of operational management best practices, operational risk management, and quality management. Experience working in cross-functional environments and leading transformation initiatives. It is a strong plus if you have: Experience improving customer journeys in a regulated environment. Practical knowledge of automation approaches used in process improvement. Language Required for the role: Professional working proficiency in Polish, both spoken and written, and communicative English, both spoken and written, for collaboration on projects within an international group. Eligibility for the role: Only candidates with an existing legal right to work in Europe will be considered for this role. #MAKEYourCareerBETTER Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.