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Company: ALFRED NET
Location: Bucharest, Romania | Primarily on-site
Employment: Full-time
ABOUT ALFRED NET
At ALFRED NET, we design, integrate, implement and support advanced technology solutions for corporate, industrial, commercial, transportation and critical infrastructure environments.
Our expertise covers enterprise electronic security, fire detection and life safety, telecommunications, building management and automation, passenger information, public address, integrated monitoring and associated IT and network infrastructure.
We combine engineering, project delivery and ongoing technical services to support complex customer environments.
THE OPPORTUNITY
We are looking for a technically minded, organized and proactive professional to take ownership of day-to-day technical operations and project delivery for a major multinational customer, across Romania and international locations.
This is not a desk-only Project Manager role or a commercial Account Manager position.
You will be involved in the complete operational cycle: understanding customer requests, clarifying scope, planning work, coordinating engineers and field teams, following execution, organizing maintenance and support, removing blockers and reporting on progress.
You will not be expected to configure every system yourself. You will be expected to understand the technical and operational context well enough to make sound decisions, involve the right specialists and ensure delivery.
WHAT YOU'LL DO
1\. Day-to-Day Technical Operations
· Act as the main operational link between customer stakeholders and ALFRED NET.
· Maintain a clear overview of ongoing works, open requests, incidents, maintenance, site visits and commitments.
· Organize daily and weekly priorities, assign actions and follow them through to completion.
· Create, coordinate and close work orders, including relevant reports and supporting evidence.
· Arrange engineers, field technicians, suppliers, site access, equipment and operational prerequisites.
· Identify delays, missing information or resource conflicts early and address them.
· Verify that completed activities are documented, communicated and closed properly.
2\. Project Planning & Delivery
· Get involved from initial customer request and technical clarification through execution and handover.
· Help define the work scope, required inputs, responsibilities, schedules and resources.
· Coordinate site assessments, equipment orders and deliveries, installation, configuration and commissioning activities.
· Track milestones, dependencies, changes, risks, open points and customer approvals.
· Follow progress on-site and remotely; remove blockers and escalate decisions when needed.
· Coordinate functional checks, completion records, customer handover and transition to ongoing support.
3\. Maintenance, Incidents & L2 Support
· Plan and follow up preventive and corrective maintenance for supported locations.
· Coordinate service requests, incidents, L2 investigations and specialist or manufacturer escalations.
· Understand operational impact, prioritize response and ensure relevant parties stay informed.
· Track troubleshooting, replacement equipment, RMAs, corrective actions and resolution.
· Liaise with designated SOC contacts only when ALFRED NET's technical services or activities are involved.
· Identify recurring issues and coordinate improvements with technical specialists.
The position coordinates technical support and related operational interfaces. It does not manage the customer's SOC or independently delivered specialist services.
4\. Technical Understanding & Engineering Coordination
· Build a practical understanding of customer sites, existing systems, standards and operational requirements.
· Understand how access control, video surveillance, intrusion, servers, networks, controllers and integrations work together.
· Translate customer requests into clear tasks for engineers and field personnel.
· Recognize technical dependencies, incomplete requirements and when expert input is needed.
· Participate in technical discussions, site visits, troubleshooting reviews and implementation planning.
· Check that work follows agreed requirements and that essential tests and records are completed.
5\. Reporting & Operational Control
· Prepare concise weekly operational reports, project updates and management summaries.
· Maintain a consolidated view of work orders, incidents, maintenance, projects, open actions, deadlines and owners.
· Monitor service commitments and agreed response or resolution targets where applicable.
· Organize follow-up meetings, record decisions and ensure actions are completed.
· Keep service records, test results, maintenance reports and handover documents organized in Microsoft 365 / SharePoint.
· Coordinate operational follow-up on quotations, purchase orders, deliveries and changes with responsible colleagues.
· Flag risks and upcoming decisions early rather than reporting problems after deadlines are missed.
6\. Multi-Site & International Coordination
· Coordinate works and support across customer locations in Romania and other countries.
· Work with international stakeholders, local teams, partners and technology manufacturers.
· Adapt activities to local requirements while maintaining a consolidated operational picture.
· Coordinate site visits and remote support, with occasional international travel.
WHAT WE'RE LOOKING FOR
· Proven experience coordinating technical work, field teams, maintenance services or project delivery.
· A practical technical background in electronic security, IT infrastructure, networking, automation, telecommunications or related fields.
· Experience balancing planned work with incidents, urgent requests and changing priorities.
· Ability to understand technical issues, ask informed questions and work effectively with engineers.
· Strong planning, prioritization, follow-up, reporting and organizational skills.
· Ownership, initiative, reliability, attention to detail and a hands-on approach.
· Clear professional communication in Romanian and English.
· Confidence working with customers, internal teams and external partners.
· Working knowledge of Microsoft 365, Excel, SharePoint and task or project tracking tools.
· Availability for site visits and occasional international travel.
NICE TO HAVE (NOT MANDATORY)
· Experience coordinating enterprise physical security, IT infrastructure or other technical services in operational environments.
· Familiarity with access control, CCTV or integrated security platforms such as C•CURE 9000, OnGuard, exacq, victor and videoedge.
· Experience with preventive maintenance schedules, support tickets, incident escalation and work orders.
· Experience working with multinational customers or multiple sites.
· Experience coordinating external service providers and manufacturer support.
WHAT SUCCESS LOOKS LIKE
You know the customer's environment and understand the scope of ALFRED NET's responsibilities.
At any moment, you can explain what is in progress, what is planned, what is blocked, who owns each action and what the customer needs to know.
Activities are scheduled, people have the right information and resources, issues are escalated in time, work is verified and closed, and reports reflect the real situation.
You don't just collect status updates. You take ownership of moving work forward.
WHAT YOU'LL FIND AT ALFRED NET
· Direct involvement in a complex international customer environment.
· A meaningful mix of daily operations, project delivery, maintenance and technical coordination.
· Collaboration with experienced engineers, customer teams and leading manufacturers.
· Autonomy to improve workflows, planning and operational reporting.
· Opportunities to grow through real technical and operational challenges.
**WHO SHOULD