Senior Insurance Product Manager

Company: Humana
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As Senior Insurance Product Manager, you'll serve as the product owner for an assigned regional Medicare Advantage portfolio, connecting market and portfolio strategy to accurate bid filings, member-facing product content and operational implementation.
You'll lead product execution across the annual Medicare Advantage lifecycle, including CMS bid filings, benefit configuration, service-area updates, crosswalks, plan lists and member materials. You'll work closely with Actuarial, Finance, Network, Compliance, Operations, Marketing and Market Leadership to ensure approved product decisions are accurately reflected across filings, systems, materials and operational processes.
You'll also serve as the primary Product Management contact for assigned markets and portfolios. You'll represent Product Management in Regional Strategy discussions, evaluate product and benefit questions, identify gaps or risks and develop practical recommendations that consider competitive, financial, regulatory, operational and member implications.
This is a highly collaborative individual-contributor role for someone with strong product judgment, deep attention to detail and the ability to independently lead complex work across multiple partners and firm CMS deadlines. Own Regional Medicare Advantage Portfolios
Serve as the primary product owner for assigned regional Medicare Advantage portfolios throughout the product lifecycle
Translate enterprise, segment and market strategies into clear product requirements, deliverables and execution priorities
Maintain an integrated understanding of the portfolio’s benefits, service area, plan structure, market positioning and implementation requirements
Connect product decisions across strategy, bid development, CMS filings, member materials, systems and operational implementation
Identify portfolio gaps, inconsistencies, emerging risks and opportunities and develop practical recommendations for Product Management and market leaders
Evaluate how changes in one area of the portfolio could affect other products, markets, systems, materials or member experiences
Maintain accurate records of product decisions, requirements, owners, dependencies and follow-up actions
Lead Medicare Advantage Bid Filing and Execution
Lead Product Management execution across the annual Medicare Advantage bid cycle for assigned portfolios
Partner with Actuarial, Finance, Compliance, Network, Operations and other functions to translate approved product direction into complete, accurate and compliant CMS submissions
Establish and manage workplans, milestones, dependencies, review points and partner responsibilities for assigned filing activities
Coordinate development and validation of Plan Benefit Package data, service areas, plan characteristics and other applicable filing components
Ensure bid assumptions and product decisions are appropriately documented and consistently reflected across filing deliverables
Monitor progress against CMS and internal deadlines, identify risks early and facilitate timely resolution or escalation
Maintain clear visibility into filing status, outstanding decisions, dependencies and areas requiring leadership attention
Capture lessons learned and apply them to improve future bid-cycle planning and execution
Maintain Filing and Configuration Accuracy
Conduct thorough quality-control reviews of Plan Benefit Package data, service areas, plan characteristics, crosswalks and other filing components before submission
Validate that approved product and benefit decisions are accurately reflected across applicable tools, files and systems
Identify inconsistencies among source documentation, filing data, member materials and downstream implementation requirements
Coordinate resolution of defects, discrepancies and unanswered questions with accountable functional partners
Update and validate county and state expansion information based on approved business decisions
Maintain the National Plan List and applicable crosswalks to support accurate filings, implementation and operational readiness
Apply disciplined version control, documentation and evidence-retention practices to assigned product deliverables
Escalate quality, regulatory or timing risks when resolution requires decisions or authority beyond the role’s scope
Own Product Content and Member Materials
Own the accuracy and completeness of Annual Notice of Change, Evidence of Coverage and Summary of Benefits content for assigned regional portfolios
Translate approved benefits and product decisions into clear, consistent and compliant member-facing content
Coordinate content development and review with Compliance, Marketing, Operations and other applicable partners
Validate alignment among approved benefits, CMS filings, source documentation, member materials and downstream systems
Identify content inconsistencies, ambiguous requirements and potential member impacts and facilitate timely resolution
Maintain clear documentation of content decisions, changes, approvals and outstanding issues
Support quality reviews and readiness activities necessary to deliver member materials accurately and on time
Apply lessons learned from defects, questions and prior cycles to strengthen future content-development practices
Provide Strategic Oversight of Provider Directory Configuration
Provide product oversight of provider directory configuration and maintenance for assigned portfolios
Ensure provider directory requirements remain aligned with approved benefits, network strategy, service areas, CMS requirements and member materials
Partner with Network, Compliance, Operations and other functional teams to clarify requirements and resolve product-related questions
Evaluate the potential member and portfolio impact of directory configuration issues or inconsistencies
Validate that material product or network changes are reflected accurately across applicable directory processes and member communications
Monitor identified issues and ensure appropriate owners, actions and resolution timelines are established
Escalate significant risks when directory information could create compliance, operational or member-experience concerns
Lead Market and Functional Partnerships
Serve as the primary Product Management contact for assigned Market Leadership, Individual Product Actuarial and other portfolio stakeholders
Build trusted relationships by providing accurate information, responsive support and clear visibility into product decisions and deliverables
Represent Product Management in Regional Strategy calls and other market or functional forums
Present concise product recommendations, portfolio updates, risks, decisions and unresolved issues to working teams and leaders
Gather market insights and functional input and translate them into actionable product considerations
Navigate competing market, financial, regulatory, operational and member priorities and facilitate alignment within the role’s authority
Clarify decision ownership and engage the appropriate accountable leaders when final direction is required
Follow through on commitments and maintain clear records of decisions, owners and next steps
Support Portfolio Strategy and Product Decisions
Apply product-lifecycle knowledge to identify gaps and opportunities from strategy through implementation
Evaluate proposed product and benefit changes using competitive, financial, regulatory, operational, network and member considerations
Gather and synthesize data from relevant sources to identify patterns, implications and potential tradeoffs
Develop practical recommendations that explain the issue, supporting evidence, available options, risks and proposed path forward
Help market and Product Management leaders understand the downstream implications of portfolio decisions
Distinguish confirmed facts and requirements from assumptions or areas requiring additional validation
Monitor emerging product, market