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Manager/Senior Manager, Service Delivery
Компания: National Council of Social Service (NCSS)
**\[What the role is\]** Be part of a team that works with social service agencies and key stakeholders to strengthen the delivery, effectiveness and sustainability of social services in Singapore. As a Manager / Senior Manager in Service Delivery at the National Council of Social Service (NCSS), you will oversee a portfolio of funded programmes, working closely with social service agencies and government partners to ensure effective programme implementation, sound grant governance and continuous service improvement. **\[What you will be working on\]** Key Responsibilities * Programme Management: Manage a portfolio of funded social service programmes, overseeing implementation, performance, funding requirements and service delivery. * Stakeholder Engagement: Build and maintain effective partnerships with social service agencies, government agencies and other stakeholders to address service needs and delivery challenges. * Performance Monitoring and Evaluation: Monitor programme performance, analyse service utilisation and outcomes, and work with relevant stakeholders to identify opportunities for service improvement. * Funding and Grant Governance: Review funding proposals, budgets and programme reports, ensuring accountability, compliance with funding requirements and effective utilisation of resources. * Service Planning and Improvement: Identify emerging needs, service gaps and opportunities to strengthen service models, working with internal and external stakeholders to develop recommendations. * Cross-functional Collaboration: Work with internal teams on service planning, evaluation, policy alignment and funding decisions, including preparing management papers and recommendations. **\[What we are looking for\]** **Requirements** * Relevant experience in programme management, social service delivery, grant management, policy implementation or stakeholder engagement. * Strong analytical and problem-solving skills, with the ability to assess programme performance and develop practical recommendations. * Good interpersonal and communication skills, with the ability to engage and collaborate with diverse stakeholders. * Strong project management and organisational skills, with the ability to manage multiple priorities independently. * Good writing and presentation skills, including the ability to prepare clear management reports and recommendations. * Knowledge of Singapore's social service landscape and experience working with social service agencies or public-sector organisations would be advantageous. Candidates with more extensive relevant experience and demonstrated ability to manage complex programmes and stakeholder relationships may be considered for the Senior Manager position.