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We are seeking an experienced HR Operations Director to lead and transform global HR operations across an international organisation.
This is a senior leadership role combining strategic ownership with hands-on delivery. A key priority will be to stabilise and optimise the global HR technology landscape, particularly Workday, while driving greater consistency, efficiency and quality across HR processes and service delivery.
The successful candidate will take ownership of the global HR Operations agenda, strengthening systems, data governance and operational controls, simplifying processes and building a scalable, technology-enabled HR function that supports the business internationally.
Key Responsibilities
* Define and lead the global HR Operations strategy, ensuring alignment with wider business and People objectives.
* Take global ownership of the HRIS landscape, particularly Workday (Core HCM, Time & Absence), with an immediate focus on system stabilisation, optimisation and reliability.
* Lead the review, simplification and standardisation of end-to-end HR processes across the employee lifecycle.
* Strengthen HR data integrity, governance, reporting, system controls and compliance.
* Drive automation, digital enablement and continuous improvement to enhance operational efficiency and the employee and manager experience.
* Establish and monitor operational KPIs, SLAs and service delivery standards across regions.
* Partner with senior HR leaders, C-Suite, IT, Finance, Legal and external technology providers to deliver effective global solutions.
* Lead, develop and motivate HR Operations teams, embedding a culture of accountability, service excellence and continuous improvement.
Essential Experience
* 10+ years' progressive experience in HR Operations, HR Transformation or HR Technology leadership, ideally within a complex international organisation.
* Proven experience leading and stabilising Workday in a global environment, with strong knowledge of Core HCM and Time & Absence.
* Strong track record of global HR process optimisation, standardisation and operational transformation.
* Experience establishing HR governance, data ownership, controls and scalable service delivery models.
* Ability to operate strategically while remaining hands-on and taking ownership of operational delivery.
* Strong understanding of HR data integrity, compliance, risk management and operational controls.
* Proven ability to influence and partner with senior stakeholders across HR, IT and the wider business.
* Experience leading teams and delivering organisational and technology change.
* Experience within a regulated or highly controlled environment would be advantageous.
Additional Information: This is a global leadership role with responsibility for driving operational excellence, system effectiveness and scalable HR service delivery across multiple regions.