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We are looking for a Customer Engagement & Growth Executive to join a growing team focused on delivering exceptional customer experiences, building strong business relationships, and identifying commercial growth opportunities.
Our client, helps public-sector organizations access professional services through a managed procurement approach. This role combines customer success, account management, business development, and relationship management. You'll be responsible for engaging with prospective and existing customers, understanding their needs, presenting solutions, supporting onboarding, and identifying opportunities to strengthen and expand customer relationships.
Key Responsibilities
Customer Engagement & Business Development
* Manage inbound customer inquiries through phone calls, emails, and other communication channels.
* Conduct discovery conversations to understand customer needs, business objectives, and requirements.
* Qualify incoming leads and identify potential commercial opportunities.
* Independently lead customer meetings, introductory calls, and service presentations through Microsoft Teams.
* Explain company services and solutions clearly to prospective and existing customers.
* Conduct targeted outbound outreach to engage prospective customers and develop business opportunities.
Customer Success & Account Management
* Build and maintain strong relationships with prospective and existing customers.
* Guide new customers through onboarding, registration, and service activation.
* Follow up with customers to ensure a smooth onboarding experience and timely progression.
* Identify opportunities for repeat business, account growth, and additional service requirements.
* Re-engage inactive customers and strengthen existing relationships.
* Collaborate with internal teams to ensure customer needs are addressed effectively.
CRM Management & Sales Operations
* Use HubSpot CRM to manage customer interactions, leads, opportunities, and follow-up activities.
* Maintain accurate customer records, pipeline information, and communication history.
* Track customer engagement and ensure opportunities progress through the appropriate stages.
* Manage CRM tasks, follow-up sequences, and customer communications.
* Use CRM reports and dashboards to monitor activity and identify opportunities for improvement.
Cross-Functional Collaboration
* Work closely with Growth, Commercial, Procurement, Operations, and Marketing teams.
* Coordinate customer handovers and ensure clear communication between departments.
* Identify opportunities to improve customer experience, onboarding processes, and commercial performance.
Requirements
* Previous experience in **Customer Success, Account Management, Business Development, Customer Engagement, or a similar customer-facing commercial role**.
* Strong communication, interpersonal, and relationship-building skills.
* Experience conducting customer meetings, discovery calls, and presentations.
* Ability to identify customer needs, qualify opportunities, and recommend appropriate solutions.
* Experience using CRM platforms to manage customer relationships, sales pipelines, and follow-up activities.
* Strong customer service mindset combined with commercial awareness.
* Confidence communicating with customers and stakeholders at different organizational levels.
* Proficiency with Microsoft Teams, Outlook, and Microsoft 365 applications.
* Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
* Ability to work independently, take ownership of customer interactions, and consistently follow through on commitments.
Nice to Have
* Hands-on experience with HubSpot CRM, including contacts, deals, pipelines, tasks, and reporting.
* Experience working with public-sector organizations or procurement-related services.
* Background in B2B professional services, managed services, or consultative sales.
* Experience supporting customer onboarding and account activation.
* Experience identifying upselling, cross-selling, or account expansion opportunities.
* Experience with outbound customer engagement and business development.
Schedule: 9:00 AM – 5:30 PM UK hours