Patient Relations Executive – Multilingual (English, Russian & Hebrew)

Industry: International Patient Coordination & Surgical Booking
Location: Baku, Azerbaijan
Position: Patient Relations Executive / Medical Translator
Responsibilities:
Handle patient enquiries received through WhatsApp, website, social media, telephone, and other communication channels.
Communicate professionally with international patients in English, Russian, and Hebrew.
Provide patients with preliminary information about plastic surgery procedures, available treatments, and medical services in Baku.
Coordinate online consultations between international patients and doctors.
Arrange and facilitate direct consultations and appointments between patients and doctors.
Translate patient medical enquiries, doctors' explanations, consultation discussions, and relevant documents between English, Russian, and Hebrew.
Follow up with patients throughout the enquiry, consultation, and surgery booking process.
Collect preliminary patient information, medical history, photographs, and relevant documents when required for doctor assessment, with appropriate patient consent.
Coordinate appointment schedules and maintain communication between patients, doctors, and partner hospitals or clinics.
Maintain accurate patient enquiry records and update the company's CRM or internal database.
Provide continuous communication support to patients before and after their medical appointments in Baku.
Maintain patient confidentiality and handle all medical information responsibly.
Requirements:
Fluency in English, Russian, and Hebrew (spoken and written).
Excellent verbal and written communication skills.
Previous experience in translation, customer service, patient relations, medical tourism, or healthcare coordination will be an advantage.
Ability to communicate professionally with international patients and medical professionals.
Good organisational skills and the ability to coordinate multiple patient enquiries and appointments.
Basic computer skills, including email, Microsoft Office, WhatsApp Business, and CRM systems.
Ability to work in a multicultural and international business environment.
Professional attitude, responsibility, patience, and attention to detail.
Willingness to learn about plastic surgery procedures and other elective medical treatments.
Terms:
Employment Type: Full-time.
Work Location: BEWO Health office, Baku, Azerbaijan.
Working Schedule: As per the company's official working schedule.
Salary: Negotiable, based on qualifications and experience.
Training: Initial training will be provided regarding company operations, patient coordination procedures, medical terminology, and communication protocols.
Probation Period: As per the employment agreement.
Joining Date: To be discussed.
Career Opportunity: Possibility of long-term employment and professional growth within BEWO Health.