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Job Title: IT Support Technician
Location: Liverpool City Centre, on site
Salary: Up to GBP30,000 per annum DOE
Job Type: Permanent, Full Time
Working Hours: 37.5 hours per week, Monday to Friday, on a 3:week rolling rota between 8:00am and 9:00pm working 1 in 8 Saturdays from 9:00am to 5:30pm,
Were recruiting a talented IT Support Technician for our established, fast:paced team. Youll be the first contact for colleagues IT issues and security incidents across the business, aiming for first:time resolution.
What Youll Be Doing
* Be the first contact for business IT issues, security incidents and requests, aiming for first:time resolution. Manage tickets, maintain SLAs, meet KPIs and escalate to resolver groups as needed to deliver an effective, efficient service.
* Provide deskside and remote IT support to the business user base.
* Manage service incidents in the service desk ticketing system, following agreed processes, escalating to infrastructure, application support and 3rd party support, SecOps for resolution
* Troubleshooting and resolving network connectivity issues
* Administering Active Directory
* Monitor system and infrastructure availability and performance
* Managing VOIP and digital phone systems ensuring customers have the best possible journey
* Maintain and distribute software packages
* Run necessary actions in:line with security processes
* Client device builds using automated solutions and patch management
* Manage, perform, maintain and test backups/recovery
* Participate in production support and continuous improvement to enhance team practices and maintain high:quality solutions.
* Adhering to change control best practice
* Maintain knowledge base
What Were Looking For
* Experience working in a support role within a managed IT service desk function
* Windows 11 operating systems
* Anti:malware solution support
* Problem solving and troubleshooting skills
* Understanding of security principles and endpoint solutions
* Excellent written, communications and documentation skills.
* Excellent Customer Service
* Worked within an ITIL service management model or qualification
* Office365 support experience
* Basic network knowledge
* Understanding of security, server, virtualisation and cloud solutions support
Grow With Acorn
At Acorn Insurance, were proud of our Liverpool roots and growth from humble beginnings into a national leader. Part of the Acorn Group, we bring over 40 years of specialist insurance expertise, employ 1,900+ people across the UK.
Were growing fast, with new opportunities every week, largely thanks to our shared values:
* We run through walls for our customers and each other
* We challenge the status quo
* We succeed when we help those around us succeed
* We decide quickly when the smart thing to do is use our judgement
Benefits
* A maximum of 35 days holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
* 24/7 mental health support and free counselling available
* Grow with us: Through career fairs, leadership programs, and learning on the go
* Flexible benefits, including early access to salary via our internal platform
* Hybrid working options to support work:life balance and individual needs
* Recognition awards, social events and more
Our Commitment To Colleagues
* Mindful Employer : championing mental health and wellbeing
* Disability Confident Level 1 and 2 : creating accessible, inclusive opportunities
* Menopause Friendly accredited : supporting every stage of life
* Armed Forces Covenant signatory : honouring those who serve
* Armed Forces Defence employer recognition scheme : Supporting those who serve
* Great Places to Work 2024/25 : fostering an engaging and positive workplace culture
* Best Place to Work for Development : proud to be investing in peoples future
* Best Place to Work for Women :