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Role Description The VP of Customer Engagement & Growth Strategy is a full-time, remote role responsible for leading client-facing growth initiatives and internal strategic projects. This position oversees the design and execution of customer engagement programs, aligning sales, marketing, and business development activities to meet client objectives. Day-to-day responsibilities include developing growth strategies, guiding client roadmaps, managing key accounts, and providing thought leadership on customer experience and revenue optimization. The VP will lead and mentor cross-functional teams, support new business opportunities, and collaborate with senior leadership on service offerings and market positioning. This role also involves monitoring performance metrics, refining processes, and ensuring high-quality delivery across all engagements.
Qualifications
* Demonstrated expertise in Sales and Business Development, with a track record of driving revenue growth and managing strategic accounts.
* Strong Strategic Planning and Marketing skills, including the ability to design integrated customer engagement and growth strategies.
* Proven Team Leadership experience, with the ability to motivate, coach, and develop high-performing, cross-functional teams.
* Experience in customer engagement, customer success, or customer experience strategy within consulting or related industries.
* Excellent communication, presentation, and stakeholder management skills, including comfort working with executive-level clients.
* Ability to operate effectively in a remote environment, manage multiple projects, and make data-informed decisions.
* Bachelor’s degree in Business, Marketing, or a related field; advanced degree or equivalent experience is beneficial.
* Familiarity with CRM platforms, analytics tools, and modern go-to-market practices is an advantage.