Текст заказа
Company Description
We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.
From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.
10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.
But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.
If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.
Find us on Instagram:
Job Description
About the role
We're hiring a Contract Operations Associate for a fixed-term, 6-month contract to help keep our contract operations running accurately and on schedule. You'll execute daily and monthly validation checks on closed/won and renewal bookings, ensure every booked deal has complete supporting documentation, and escalate exceptions to the senior team.
This is a detail-oriented, process-driven role where your contribution will help maintain data accuracy and ensure issues are caught before they reach reporting. It's a great opportunity for someone early in their career who enjoys structured workflows and wants to build a strong foundation in revenue and contract operations.
Job Responsibilities
• Run the daily closed/lost sweep and closed/won auto-renewal check, and circulate the exception list to the senior team the same day.
• Assemble and verify documentation for closed/won deals — order forms, POs, quotes, amendments — chasing deal owners for anything missing.
• Check records in our CRM field by field against the data standard (dates, values, terms, reason codes, stage), flagging mismatches rather than correcting them yourself.
• Prepare monthly ARR booking and closed/lost reconciliation inputs, including reports and supporting evidence, for senior review.
• Attend to incoming support requests and work with cross-functional partners to resolve them, escalating complex cases with notes on what you already checked.
• Track recurring process gaps — skipped steps, repeat field errors, late documents — and bring them to the process review.
Qualifications
• 1–2 years of experience in operations, contracts, sales support, finance ops, or a similar function.
• Hands-on experience with a CRM — Salesforce, HubSpot, or an in-house system.
• Strong Excel skills: lookups, pivots, comparing datasets, spotting discrepancies at volume.
• Comfort using AI tools and agents in day-to-day work to speed up routine tasks.
• Self-motivated and accountable — you follow through on a checklist without being chased, and you flag what you can't resolve instead of guessing.
Additional Information
All your information will be kept confidential according to EEO guidelines.
At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.
_Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status._