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Procurement Associate
Компания: Kantar
Город: Porto
Kantar is the world’s leading marketing data and analytics business. We deliver the intelligence needed to power brand growth.
We provide the signals that help organisations act quickly and confidently. We empower brands to make effective marketing decisions based on predictive evidence. And we help them craft powerful growth strategies rooted in the connection between consumers, brands and enterprise value.
All this is powered by our uniquely robust human and synthetic data, our unrivalled IP, our AI-native platform and the team of global brand experts that bring this all together.
**Why this job is important**
Our Procurement Service Desk helps Kantar colleagues get the support they need to purchase goods and services effectively. As a Procurement Associate, you’ll be one of the first people users contact when they have a question about our procurement systems or processes.
Based within our Kantar Business Services Procurement team in Porto, you’ll manage requests through ServiceNow, support users of Coupa and resolve straightforward queries at the first point of contact. You’ll also connect more complex cases with the right procurement specialists, making sure every handover is clear and complete. This is an opportunity to develop practical procurement and service-delivery experience while helping us provide a responsive, consistent and user-focused service.
**What you’ll be doing**
* Respond to questions about Coupa and Kantar’s procurement processes, providing clear and practical guidance.
* Review and prioritise ServiceNow requests, resolving standard cases and directing more complex queries to the appropriate team.
* Keep users informed about the progress of their requests, the actions required and what will happen next.
* Maintain accurate case records and monitor the service queue to support timely responses and agreed service levels.
* Identify recurring problems and contribute to user guidance, knowledge articles and improvements to the Procurement Service Desk.
**The ideal skills & experience**
* Experience in procurement operations, shared services, customer support or another service-focused environment.
* A basic understanding of procurement or source-to-pay activities, such as purchase requests, purchase orders, receipting, invoicing or supplier queries.
* A strong service focus, with the ability to understand users’ needs and explain processes clearly.
* The ability to assess and categorise requests, follow troubleshooting steps and recognise when specialist support is needed.
* Strong organisation and attention to detail, including the ability to manage competing priorities in a busy queue.
* Confident written and spoken English; additional languages would be helpful but aren’t essential.
* Familiarity with Coupa, ServiceNow or similar procurement and case-management platforms would be an advantage.
**What’s in it for you**
* Hybrid working with two to three days in the office
* Up to 25 days off, life leave, plus your birthday off and two days paid for volunteering
* Meal card and flexible benefits where you are allocated funds to spend on a variety of benefits such as transport cost, education related and more
**Why join Kantar?**
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And if we combine the expertise of our people with the latest AI technology, we can really help brands discover some amazing insights.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way works for them. We encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others with us.