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Company Description AlphaConsult Group partners with EDIS Limited, a 100% PNG-owned company specializing in pallet production, hardwood supply, and general packaging solutions tailored to client specifications. EDIS produces standard-size pallets and supplies hardwoods such as Kwila and Rosewood to meet diverse industry needs. The company has expanded into general engineering maintenance and construction, including consultancy, feasibility studies, and renewable energy design. Its projects focus on rural electrification through micro-hydro, solar, and wind energy, as well as GIS and remote sensing services. With a team of skilled professionals, the organization is committed to driving sustainable development and innovative engineering solutions for communities.
Role Description The Vice President of Customer Relations is a full-time, remote role responsible for leading the overall customer relationship strategy and ensuring a consistent, high-quality experience across all touchpoints. This position oversees customer satisfaction initiatives, designs and implements relationship management frameworks, and collaborates with sales and service teams to strengthen long-term partnerships. The role includes setting customer experience standards, reviewing feedback and performance metrics, resolving escalated issues, and identifying opportunities to improve services and processes. The Vice President will work closely with executive leadership to align customer strategies with business goals, support key accounts, and guide the implementation of customer-centric policies and tools. Regular responsibilities also involve mentoring customer-facing teams, developing engagement programs, and presenting insights and recommendations to stakeholders.
Qualifications
* Ability to drive Business Relationship Management and build strategic, long-term partnerships with key clients.
* Demonstrated expertise in Customer Satisfaction and Customer Experience, including the use of feedback and metrics to improve services.
* Experience collaborating with Sales and Customer Service teams to align customer initiatives with revenue and retention objectives.
* Proven leadership experience in customer-facing executive roles, preferably in consulting, engineering, or related industries.
* Strong analytical, communication, and negotiation skills, with the ability to influence cross-functional stakeholders.
* Experience managing remote teams and working effectively in a distributed, digital-first environment.
* Bachelor’s degree in Business, Management, Engineering, or a related field; advanced degree is an advantage.
* Familiarity with industrial, engineering, or renewable energy sectors is beneficial.