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ABOUT EARNIN
As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for people living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and excited to bring on world-class talent to help shape the next chapter of our growth journey.
EarnIn is becoming an AI-native company, embedding AI agents into how we build, analyze, and operate across every function. Teams use AI Agents to move from ideas to execution faster. By letting agents handle repetitive tasks, our people can focus on judgment, creativity, and hard problems. We pair this experimentation with the strict review and security guardrails our regulated financial environment requires, always keeping a focus on privacy and the people who rely on our products.
As a company, we are becoming AI-native, and we encourage you to use AI tools throughout much of your interview process. If you use AI during the live interview, just say so; a quick, natural mention of how it helped and why you are using it is all we need. What we're evaluating is your judgment, reasoning, and ability to own and defend your work, not whether AI was involved. Some rounds, particularly those focused on your career history and past experiences, will not allow the use of AI, and we'll let you know of those in advance. When in doubt, ask your recruiter or interviewer directly.
POSITION SUMMARY
We are looking for a Senior HR Generalist to join our People Operations team in Mexico City as both a hands-on contributor and a thought partner. You will help build and maintain the policies, SOPs, and programs that keep our global People team running well. You will also step back regularly to ask how our workflows could be improved and bring recommendations to do so. You bring a systems thinking mindset. You see how people, processes, vendors, and tools connect, and you are equally comfortable completing a tactical task and redesigning the process behind it. You have broad experience across HR and People Operations, and you use AI as a natural part of how you work and help others do the same.
You will also provide program support for people initiatives such as new platform rollouts and performance cycle coordination. A smaller share of your time will go to hands-on People Operations support, such as Workday updates, onboarding, offboarding, and parts of our global benefits program, in partnership with our managed benefits services provider, People Partners, and the People Operations team. The mix will shift as our systems, vendors, and priorities change, so we are looking for someone who is energized by that flexibility.
This position will ideally be hybrid at our Mexico City office as part of our expanding site, though remote work is possible. EarnIn offers excellent employee benefits, including healthcare, internet and cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our headquarters in Mountain View. Our salary ranges depend on role, level, and location.
WHAT YOU'LL DO
Thought Partnership & Systems Thinking
Act as a thought partner to People Operations leadership on how our workflows, systems, and vendor partnerships should work as we scale, bringing recommendations and not only observations
Map end-to-end processes (for example, benefits, leave, onboarding, offboarding, and the help desk), identify handoffs, failure points, and manual steps, and design and implement improvements, using automation and AI where they make the work faster or more reliable
Use patterns from requests, cases, and audit findings to spot trends, prioritize improvements, and make the case for change
Help define how work is divided between the internal team, our managed services provider, and People Partners, and document who does what so requests land in the right place
Evaluate new tools, vendors, and automation opportunities across People Operations, and help decide where AI or process change will have the most impact
HR Policies, Compliance & SoP
Draft, maintain, and interpret HR policies and guidelines in partnership with our People Partners, and keep them consistent across locations as our global footprint grows
Build and maintain SOPs, wikis, and knowledge base content, structured so processes can be repeated and handed off and so AI-assisted self-service can answer employee questions accurately
Support HR compliance, including reporting and filings, audit and regulatory inquiries, and keep documentation audit-ready
Monitor changes in employment laws and regulations across our locations, and work with Legal and People Partners to update policies and processes
Review recurring People Operations processes for compliance gaps, such as leave, I-9 and E-Verify, and recordkeeping, and recommend controls and fixes
Program & Project Support
Provide project management support for new People systems and platform rollouts, including requirements gathering, vendor coordination, testing and quality checks, system integration, launch communications, and post-launch support
Coordinate People programs such as the performance and promotion cycles, including timelines, templates, manager communications, calibration logistics, and tracking
Partner with People Partners, Legal, Finance, and IT on change management, launch communications, and manager and employee enablement for new programs and policies
Maintain project trackers and build recurring People reporting (for example, workforce, leave, and compliance reports), share insights with stakeholders, and raise risks and dependencies early
People Operations Support
Process and validate onboarding, offboarding, and employee data changes in Workday, including manual steps when integrations fail, and flag root causes so they can be fixed at the source
Triage People Help Desk and ad hoc requests in partnership with the People Ops team, resolve what you can, route the rest to the right owner, and use knowledge base content and AI-assisted tools to answer common questions faster and more consistently
Own day-to-day administration for parts of our global benefits program, including carrier and broker follow-up, enrollments, and employee questions, in partnership with People Operations
Oversee the day-to-day work of our managed benefits services representatives, including setting priorities, reviewing the quality of their work, and resolving issues so employees get consistent service
Support leave and absence questions and processing, and serve as a knowledgeable resource for employee questions on a global scale
Partnership & Flexibility
Partner with People Partners so that tactical work is handled efficiently and does not fall to them, freeing their time for business partnering
Flex across priorities as needs change and provide coverage for teammates when they are out
Support and guide less experienced teammates through work reviews, documentation, and knowledge sharing, including sharing reusable prompts and workflows, reviewing AI-generated output critically, and being transparent about where AI was used
WHAT WE'RE LOOKING FOR
5+ years of experience across a broad range of HR and People Operations work (for example, HR generalist, HR operations, benefits and leave, HRIS, onboarding, and programs), ideally in a fast-growing, global, or technology company
A systems thinking approach: you can map a process, find the root ca