Media Automation Specialist

Media Automation Specialist
Company: Muck Rack
Location: Remote (Bulgaria)
Department: Customer Success
Muck Rack is trusted by thousands of organizations around the world to understand how their brands show up across news, social media and AI-generated answers.
Our AI-powered platform connects the entire PR workflow in one place, helping communications teams manage media relationships, understand the conversations shaping their brands, take action and measure their impact. Combined with analyst-led Media Intelligence and advisory services, Muck Rack turns signals into insights and insights into action.
Founder-controlled and growing profitably and sustainably, we have the freedom to build forward-thinking products, put our customers first, and offer an inclusive culture that welcomes diverse perspectives.
We’re looking for a detail-oriented, technically curious Media Automation Specialist to help configure, automate, and improve the workflows that power Muck Rack’s global media intelligence services.
In this role, you’ll help transition manual operational processes into scalable, reliable automated workflows. You’ll work across content acquisition, processing, validation, and delivery systems to ensure high-quality outputs for domestic and international clients. You’ll combine a strong operational mindset with hands-on curiosity around workflow automation, systems configuration, data quality, and AI-enabled tools.
What You’ll Do
Help migrate manual media-services workflows into scalable, automated processes using internal tools and platforms such as n8n
Translate client briefs, editorial requirements, and operational needs into clear workflow configurations
Configure, maintain, and improve automations that support content acquisition, validation, tagging, summarization, and delivery
Monitor workflow health, investigate errors, and troubleshoot data-quality or system-performance issues
Build and maintain documentation, standard operating procedures, and client-configuration records
Partner with Global Services, Product, Engineering, and other internal teams to ensure client requirements are accurately implemented and maintained
Identify opportunities to reduce manual effort, improve reliability, and increase the speed and accuracy of service delivery
Test workflow changes, validate outputs against client requirements, and support quality-control processes
Support vendor-related processes, including service evaluation, communication, and invoice reconciliation
Proactively use AI tools to improve productivity, accelerate delivery, and support process improvement
How Success Will Be Measured
Manual workflows are transitioned into reliable, scalable automated processes
Client deliverables are accurate, timely, and consistently aligned with briefs
Workflow issues and data-quality concerns are identified and resolved quickly
Automation reduces manual effort and improves operational efficiency
Workflow, client-configuration, and SOP documentation remains clear and up to date
Internal teams and vendor partners have the information they need to support smooth delivery
What Will Help You Succeed
Experience or strong interest in workflow automation, systems configuration, process improvement, or operational tooling
Familiarity with n8n, Make, Zapier, Power Automate, Google Apps Script, or similar workflow-automation tools
Comfort working with APIs, webhooks, spreadsheets, structured data, or system integrations
Strong analytical and troubleshooting skills, with close attention to detail and data quality
Ability to turn a non-technical operational need into a clear, repeatable workflow
Experience documenting processes, writing SOPs, or maintaining operational configurations
Clear written and verbal communication skills with technical and non-technical stakeholders
A proactive, collaborative approach and comfort working in a fast-paced, evolving environment
Experience in media monitoring, media intelligence, content operations, customer onboarding, or vendor management is a plus
Interview Overview:
Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
30 minute interview with a member of our Talent Team
A 1 hour zoom interview with the hiring manager
Panel interviews with several team members, including a discussion of cross departmental coordination and typical IT work loads
30 minute executive interview
30 minute Bar Raiser
Travel & Team Engagement Expectations
This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.
Salary
The gross monthly salary for this role in Bulgaria is approximately 1,500 - 1,800 EUR.
Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.
Why Muck Rack?
Remote Work, Forever
Fully distributed team with a permanent remote setup
Home office stipend, phone and internet reimbursement, coworking membership
Virtual and in-person team bonding (lunches, events, competitions)
Transparent & Fair Compensation
Competitive geo-neutral pay in the U.S.
Annual reviews to ensure equity and market alignment
Standardized bonus or commission structure
401(k) with employer contributions
Equity opportunities
Health & Wellness
Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
100% premium coverage for individuals on high-deductible plans
24/7 Virtual Care and Employee Assistance Program
Employer-funded HSA contributions and other pre-tax benefits
Quarterly wellness stipend and free Headspace subscription
Time Off & Family Benefits
4+ weeks of PTO, plus paid sick and mental health days
13 paid holidays with the option to swap for personal days
Up to 16 weeks of fully paid parental leave
Learning and Development
Transparent pathways for internal mobility and promotion
Bi-annual performance reviews, team workshops, and leadership training
Unlimited access to Coursera and O’Reilly
2 additional PTO days annually for learning and development
Inclusive, Customer-First Culture
Commitment to equity and valuing diverse perspectives
Agile, founder-led company focused on collaboration and innovation
Trusted by 3,000+ companies worldwide
Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.
While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.
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Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including h