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Company Description At ARM Global Solutions, we specialize in collecting and refurbishing film roll packaging components such as endboards, pallets, core plugs, and metal cleats from across the United States. These remediated materials are returned into the supply chains of North American polyester, polypropylene, and polyethylene producers, helping customers reduce disposal costs and environmental impact. We manage a seamless circular return program, including logistics and freight, to recover packaging components and recyclable scrap materials from film customers. Our client service representatives are available seven days a week via call, text, or email, offering flexible pick-up options tailored to warehouse space and operational needs. From our Hopewell, VA operations center, we inspect and repack materials to manufacturer specifications, supporting sustainability goals and reducing packaging costs, shortages, and delays.
Role Description The Customer Account Specialist is a full-time, on-site role based in Richmond, VA, responsible for managing relationships with existing and new customers in the film and packaging supply chain. Daily tasks include responding to customer inquiries, coordinating pick-ups and logistics with operations and freight partners, and ensuring accurate documentation of orders, returns, and landfill avoidance data. The role involves monitoring account activity, tracking service performance, and identifying opportunities to improve customer satisfaction and operational efficiency. The Customer Account Specialist will communicate regularly via phone, email, and text, provide proactive updates on scheduling and service status, and address any issues or escalations promptly. This position also supports internal reporting, maintains CRM records, and collaborates with cross-functional teams to deliver reliable, environmentally focused solutions to customers.
Qualifications
* Candidates should possess strong Customer Service and Customer Support skills to manage inquiries, resolve issues, and maintain long-term relationships.
* Candidates should possess a focus on Customer Satisfaction, including responsiveness, reliability, and a commitment to meeting service and sustainability objectives.
* Candidates should possess excellent Communication skills, both written and verbal, to interact effectively with customers, logistics partners, and internal teams.
* Candidates should possess Analytical Skills to interpret service data, landfill avoidance metrics, and account activity, and to identify process improvements.
* Prior experience in customer-facing roles in logistics, manufacturing, recycling, or related industries is preferred.
* Ability to work on-site in Richmond, VA, manage multiple accounts simultaneously, and maintain accurate records in CRM or similar systems.
* Strong organizational skills, attention to detail, and proficiency with common office software (e.g., email, spreadsheets, documentation tools).
* High school diploma or equivalent required; additional education in business, supply chain, or environmental studies is a plus.