Coordinator

Job Profile:
Business and Data Analyst 1
Job Family:
Business and Data Analytics
Time Type:
Full time
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Supports implementation of system requirements and performs routine data analysis to ensure data management objectives within a work unit are met.
Job Description:
Position Salary Range: $55,000- $57,000 per year
The Coordinator provides core administrative and logistical support to ensure seamless daily operations, while driving data integrity, operational reporting, system auditing, and data-driven insights across the department.
What’s In It For You?
Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes:
* Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
* Low-cost health, dental, vision, and life insurance benefits.
* Retirement program designed to promote long-term savings and provide income upon retirement.
* Paid time for volunteer work and professional development.
* 10 Paid Holidays and competitive Vacation and Sick accruals each pay period.
* Wellness program for preventative health education and screenings.
* Disability and leave program for income protection.
* Employee Assistance Program offering confidential behavioral health services.
* ASU Discounts for sporting events, cultural activities, and corporate partnerships.
Essential Duties:
* Develop work plans in accordance with established unit and program objectives and funding limitations.
* Oversee a program work plan in accordance with specifications, objectives and funding limitations.
* Performs tasks related to Career Services programs and initiatives.
* Represents Career Services and serves on various department and university committees.
* Identify, develop and maintain working relationships with departmental and college partners.
* Schedules and facilitate workshops, presentations or training sessions as needed.
* Provide assistance, information and guidance to faculty, staff and outside organizations regarding function.
* Responsible for ensuring all aspects of function/program are implemented and controlled according to plans.
* Attends professional development opportunities to stay current with best practices.
* Research, develop, implement and assess programs.
* Communicate effectively both orally and in writing to perform essential duties.
* Demonstrate relentless commitment to customer service (external and internal), teamwork, and an outcomes-oriented model.
* Performs other related duties as assigned.
Functional Duties
* Serve as the primary administrator and functional subject matter expert for core career management systems, software products, and technology tools, overseeing platform operations, user access, data integrity, reporting, appointment workflows, and system functionality.
* Manage platform configurations and operational processes related to user accounts, organization profiles, scheduling, recruiting activities, event management, access approvals, role permissions, and system records while ensuring compliance with institutional policies.
* Provide timely operational and tier-one technical support to employers, students, faculty, staff, and internal team members, including troubleshooting software issues, responding to inquiries, clarifying system workflows, and connecting users with appropriate technical or vendor resources.
* Monitor product utilization, user engagement metrics, recruiting trends, account activity, and administrative data to create actionable reports, identify operational patterns, and inform data-driven system enhancements.
* Serve as a technical and operational resource for staff and university partners by interpreting platform workflows, identifying system constraints, and managing issue escalations when leadership guidance, policy decisions, or vendor support is required.
* Develop, maintain, and update internal and external system documentation, user guides, communication templates, training materials, standard operating procedures (SOPs), and resource libraries across all managed technology platforms.
* Collaborate with Employer Relations, Career Readiness, leadership teams, faculty, and institutional stakeholders to optimize technology workflows, test and implement new software features, standardize platform usage, and support system integrations.
* Support departmental operations through special projects, technical onboarding, tool evaluation, cross-functional committee work, and continuous improvement of operational systems, reporting practices, and user support frameworks.
Core Skills and Competencies
Data Analysis & Intelligence
Data Integrity & Governance: Expertise in data validation, system auditing, records management, database hygiene, and maintaining data quality across enterprise systems.
Operational Reporting & Dashboards: Proficient in extracting, transforming, and loading raw operational data to build automated reports, KPI trackers, and executive summaries.
Exploratory Data Analysis (EDA): Skilled in analyzing complex datasets to identify performance trends, evaluate operational bottlenecks, detect anomalies, and measure outcome metrics.
Data-Driven Decision Making: Ability to translate complex data findings into actionable strategic recommendations, operational insights, and executive briefing materials.
Systems Administration & Workflow Technicals
Software Platform Administration: Strong grasp of systems thinking, user access governance, data security compliance, and technical workflow management.
Technical Troubleshooting: Root-cause analysis, system glitch diagnostic resolution, and vendor escalation management.
Process Improvement & Documentation: Business process re-engineering, standard operating procedure (SOP) development, and technical knowledge-base management.
Stakeholder Management & Operations
Service Excellence & User Support: High-touch end-user support, technical training delivery, and vendor liaison management.
Cross-Functional Collaboration: Proven ability to partner across administrative teams, technical units, and external stakeholders.
Technical Communication: Clear communication skills, with dedicated strength in translating complex system functions and technical concepts for non-technical users.
Strategic Execution & Judgment: Sound operational judgment, policy interpretation, risk management, and comfort navigating ambiguity to determine whether an issue requires a workflow modification, technical patch, vendor support ticket, or leadership decision.
Desired Qualifications:
* Experience administering, configuring, or supporting career management systems (CSMs), enterprise CRMs, recruitment platforms, scheduling systems, or higher education student management software (e.g., Handshake, 12twenty, Symplicity, Salesforce, or similar platforms).
* Experience managing system administration tasks, including user access controls, organization profiles, functional permission levels, approval queues, appointment scheduling engines, and event management modules.
* Demonstrated ability to troubleshoot software and workflow issues, explain technical features clearly to non-technical audiences, and guide users through product functionality.
* Background in entering, auditing, maintaining, and organizing system data with high attention to accuracy, data privacy, and security standards.
* Experience gener