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Product Owner
One Step Software · Remote (US) · Full-Time
About One Step
One Step Software is the #1 SaaS platform built for recovery residences and sober living homes. We help sober living operators run their programs so they can support people struggling with addiction and mental health challenges. Our customers do life-changing work, and our job is to make the admin side easier so they can spend their time on the people who need their help.
We're a small, close-knit, flat organization. We look for people who are passionate and hardworking, and who thrive with real autonomy and responsibility. We want people who care about their work and want to make a big difference in the world.
The Role
We're looking for a Product Owner who is obsessed with our product and our customers. You'll be the bridge between our customers and our engineering team. You'll turn real-world feedback into clear, buildable work and make sure every release makes our customers' lives easier. You'll work closely with our CEO, engineering, sales and customer success. You'll also spend real time with our customers, learning how they run their programs.
What You'll Do
* Own and prioritize the product backlog so engineering always knows what matters most
* Write clear user stories and acceptance criteria that engineers can build from without guesswork
* Run sprint planning, backlog refinement and sprint reviews with the engineering team
* Talk with customers regularly to understand their workflows and pain points
* Turn feedback from support, sales and customer conversations into product plans
* Balance the needs of very different customer types in one roadmap that holds together
* Partner with the CEO on roadmap and strategy, bringing a clear point of view backed by evidence
* Test and accept completed work before it ships
* Keep privacy and compliance, including HIPAA, front of mind in every product decision
* Set success metrics for each major feature, track whether what we ship actually works, and share what you learn with the team
What We're Looking For
* 5+ years as a Product Owner or Product Manager, ideally at a B2B SaaS company
* Experience working at a startup
* Hands-on experience running an agile backlog and working side by side with engineers
* You write clearly and concisely, and your specs leave no room for confusion
* You're comfortable talking with customers and turning messy feedback into clear priorities
* You make decisions from data and can explain your tradeoffs
* You're high-energy and optimistic
* You're curious, learn fast and love testing new tools, including new AI tools
* You're self-directed and can keep several projects moving without someone checking in
* Experience in recovery, behavioral health, social services or the justice system is a plus
* Familiarity with HIPAA and security is a plus
What Success Looks Like in Your First Year
* A clean, prioritized backlog that engineering trusts
* A predictable sprint rhythm, with releases shipping on schedule
* Regular customer conversations feeding a documented roadmap the whole team understands
* Clear success metrics for every major feature, reviewed monthly
* Less rework and fewer bugs caused by unclear requirements
Why Join Us
* Your work directly supports people in recovery and the organizations that serve them
* Fully remote
* Be around other smart, passionate, optimistic people
* A small team where your ideas get heard and put into practice quickly
* 401(k) with company match
* Health insurance and other benefits
How to Apply
You will not be considered if you do not send us this information.
Email your resume and answers to the questions below to with the subject line "Product Owner." Applications without answers to these questions won't be considered.
1. What product feature or decision are you most proud of? What did you decide, what did you trade off, and how did you measure whether it worked?
2. Tell us about a feature you shipped that didn't land. What happened, and what did you learn?
3. How do you think AI will change the Product Owner role in the next year? What parts of product work can't or shouldn't be handed off to AI?
4. What agents or AI workflows have you designed that have had the biggest impact on how you manage product? Walk us through one and how it's saved you time.
5. What is your approach to product planning? Walk us through how you write a PRD these days, which AI tools you use, and what's most important to include.